DEPARTMENT:  Operations

TITLE:  Supervisor, Gate Attendant

CATEGORY:  Non-Exempt

REPORTS TO: Assistant General Manager

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY:

The Supervisor, Gate Attendant represents SDC Properties, Inc., serving as the evening and weekend contact to owners and guests providing general information and check-in assistance, first class customer service and guest relations.  The Supervisor, Gate Attendant is responsible for the supervision and scheduling of Gate Attendants.

RESPONSIBILITIES: 

• Work with the AGM to establish and maintain efficient and secure property during scheduled hours of operation.
• Responsible for scheduling gate attendants and ensuring adequate coverage for all shifts.
• Ensure all entries to the Resort are authorized. Verify credentials, passes, reservations, and guide vehicles to the appropriate areas as needed. 
• Ensure all gate attendants are not using hand signals from the Guard House for vehicle entry. Attendants must exit the Guard House to greet each vehicle driver professionally and courteously. Additionally, assist visitors by providing directions, answering questions, and offering support as needed.
• Maintain presence at gatehouse when not assisting guests or conducting security rounds.
• Perform rounds on property; securing locations as needed.  Report same on Security Report.
• Secure all property common areas as directed in guest relations procedure book.
• Responsible for informing AGM of all incidents on property that require immediate attention.
• Completes Incident Reports in a timely manner; inform AGM of any incidents that occur during work shift.
• Investigate and report all guest relations issues and take appropriate action to resolve problems.
• Investigate and report all maintenance issues as needed. 
• Assist guests experiencing problems with keys as needed, and reports issue to Maintenance for corrective measures.
• Assist guests and owners with requests and answer questions while providing friendly and accurate information about the greater Williamsburg area.
• Distribute check in and check out materials for front desk operation as necessary.
• Maintain communication with other departments; informs departments of events/issues that may affect their operations as well as keeping informed of other departments’ activities that may impact security.
• Exhibit a friendly and professional appearance and demeanor to all guests.
• Maintain complete knowledge of guest relations procedure book 
• Ensure AED policy and procedure manual is followed.
• Follow all established policies and procedures, e.g., uniform standards.
• Maintain security and cleanliness of common areas of gatehouse and surrounding areas.

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:

• High School Diploma or GED required.
• Lead or supervisory experience required.
• Five (5) years Customer Service/Hospitality work experience preferred.
• Basic knowledge of timeshare and/or hospitality operations.
• Knowledge of the Greater Williamsburg area and ability to communicate information to guests.
• Knowledge of Microsoft® Office products and proficient in the usage of.
• Knowledge of computers and skilled in the usage of.
• Basic knowledge of safety and security principles and practices. 
• Strong ability to multi-task using excellent organizational and planning skills to ensure adequate monitoring and scheduling of staff
• Strong ability to problem-solve with a positive and solution-oriented attitude.
• Ability to provide superior customer service.
• Ability to accept new and changing responsibilities.
• Ability to work alone, responsibly and without supervision.
• Ability to communicate effectively in a professional manner using tact, patience and courtesy, both verbally and in writing. 
• Ability to establish and maintain effective working relationships with peers, employees, and management.  
• Ability to effectively convey information to managers/supervisors.
• Ability to listen, comprehend, interpret, and apply directives.

OPTIONAL SKILLS A PLUS:

• Knowledge of Spinnaker Resorts and/or the timeshare industry

WORKING CONDITIONS AND ENVIRONMENT

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules