Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
Skills: Hotel Management, HOA Management, Financial Management, Revenue Management, Public Speaking
Reservations Specialist - The Hythe, a Luxury Collection Resort, Vail
Vail, Colorado, United States · On-site
$22/hr–$24/hr
Entry level$1.1B raised
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
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Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
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Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
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Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
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Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th…
Skills: Organizational Skills, Workplace Communication, English Proficiency, Child Management, Customer Service
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist department manager in achieving sales and profit …
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$90k–$110k/yr
Full-time
bachelor degree
Free Epic passes, Free ski and snowboard lessons, 40% retail discounts, 401(k) Retirement Plan, Employee Assistance Program, Professional development
Posted 10d ago
~40 hrs/week
Responsibilities
Lead the Front Office, Housekeeping, and Pool/Fitness departments to ensure high levels of guest and homeowner satisfaction. Manage property financials, budgets, and operational efficiencies while adhering to VR brand standards.
Requirements
Requires a minimum of 5 years in the lodging industry and experience managing department financials. A bachelor's degree in Hotel Management and 3 years of hotel management experience are preferred.
Full job description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:
The Lodge at Vail is seeking a hands-on Director of Rooms to lead our team in delivering services and experiences of a lifetime to our homeowners, guests, and employees. The ideal candidate will bring diverse prior experience in hotel and HOA environments. They will articulate a commitment to personalized guest service and leadership growth that is demonstrated through progressive career advancement across a range of property responsibilities.
The Director of Rooms will coordinate property operations to maximize homeowner and guest satisfaction and loyalty through ensuring associate behavior and facilities lead each of our guests to feeling welcomed, important, comfortable and relaxed. This individual will be responsible for ensuring the property adheres to VR brand standards, manage financials by adjusting operations to stay within prescribed budgeted guidelines while delivering only the highest levels of guest and employee service. A comfort level with public speaking in a variety of situations is a must.
The Director of Rooms will oversee the management of Front Office, Pool/Fitness Centers and Housekeeping departments.
Provide daily oversight and support to operations managers and employees through HOA and VR.
Analyze systems and operational procedures to drive property efficiencies and implement new systems when needed.
Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.
Constant monitoring of financials. This requires communication and accountability with Revenue Management and Area Financial Expert.
Plan, develop, implement, evaluate and maintain owner and guest services commensurate with the level required of VR.
Maintain product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
Serve as a contributing member of the Leadership Committee, revenue management team, and other operational meetings as needed
Review all project schedules, purchase requests, purchase orders coordinating operations to follow staffing and operating expense budget and forecast requirements
Provide monthly profit and loss analysis along with adjustments to appropriate operating forecast with achievement of annual property and HOA budget as ultimate goal
Review all schedules, purchase requests, and purchase orders to achieve budget and forecasted labor and expense targets and appropriate staging levels for optimal guest service. Represent Front Office, Housekeeping Pool/Fitness Center in the pre- and post- convention meetings and communicates needs to proper departments.
Responsible for the hiring, training and performance management of the rooms division departments. Focus on developing the leadership team through commitment to the VR Talent Philosophy.
Maintain all required brand cleanliness, facilities condition and service standards throughout guest rooms and property facilities.
Conduct daily stand-up meeting for hotel leaders and ensure line up happens for AM and PM shift for bell and front desk. Ensure daily stand up and active warm up occurs in Housekeeping
Integral member of the hotel leadership team.
Actively involved in the weekly ROCS meetings and driving the revenue strategy, including owning inventory adjustments that are needed to achieve maximum RevPar.
Other duties as assigned.
Job Requirements:
Bachelor’s degree with an emphasis in Hotel Management (preferred)
Minimum of 5 years in the lodging industry (required)
Minimum of 3 years of hotel management (preferred)
Experience managing department financials
Ability to adapt to Vail systems and high-level user of Microsoft package
High Level of Professionalism and emotional intelligence
The expected pay range is $90,000.00 - $110,000.00 + Annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia. In 2016, our company launched the industry-changing Epic Pass. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN).
We are passionate about providing an Experience of a Lifetime to our team members and guests, and our EpicPromise is to reach a zero net operating footprint by 2030, support our employees and communities, and broaden engagement in our sport.
In addition to our 42 resorts in four countries, our company owns and/or manages a collection of elegant hotels under the RockResorts brand, a portfolio of vacation rentals, condominiums and branded hotels located in close proximity to our mountain destinations, as well as the Grand Teton Lodge Company in Jackson Hole, Wyoming. Vail Resorts Retail operates more than 250 retail and rental locations across North America.
Interested in joining our team? Come work and play in the mountains! Discover (or re-discover!) a passion for the outdoors with free ski pass(es), free ski/snowboard lessons, a 40% retail discount, and much more. Receive $20/hr starting wage, health/wellness benefits, and training through our Epic Service development experience. Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means building lifelong connections with people from around the world.
Learn more about our company at www.VailResorts.com, or discover our resorts and pass options at www.EpicPass.com.
Offices: 390 Interlocken Cres., Broomfield, CO 80021, US
HospitalityRetailTransportationMountainDesitination Based TravelGuest ServiceSki ResortsOperationsFood & BeverageLodging
How many Customer Service & Support jobs are open in Vail, CO right now?
There are currently 112 open customer service & support positions in Vail, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Vail, CO?
Companies currently hiring include Vail Resorts, Four Seasons, Vail Health, Kroger, Town of Vail, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Vail, CO?
Yes — 4 of the 112 open customer service & support positions offer remote or hybrid work (3 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Vail, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.