Customer Service & Support Jobs in Town of Smithtown, NY (Now Hiring) — 8 open

INFORMATIONAL TECHNOLOGY INTERN

Hourly, 

Salary: $20/hr

About Brightway Living & Learning: Brightway Living & Learning is a premier non-profit provider of human services on Long Island, including educational, residential, day habilitation, and vocational programs. Building on a 65-year legacy as the Developmental Disabilities Institute (DDI), Brightway supports over 1,600 children and adults with autism and other developmental disabilities through a full continuum of care. By employing persistence, adaptability, and the power of behavioral science, Brightway’s dedicated professionals enable individuals to grow, learn, and meet milestones at their own pace. Discover more about our mission and our "All Ways Forward" approach at brightwayny.org.

The Role: The IT Intern role focuses on learning to be a helpful guide and hands-on expert for personnel navigating daily technology. Working within the Information Technology department, you will act as an entry-level technology problem-solver and enabler to help others stay productive and focused on their work.  Under guidance, you will utilize help desk systems to track, document, and resolve technology issues efficiently. This position provides direct, hands-on exposure to a wide variety of equipment including setting up laptops and mobile devices, fixing printers, and troubleshooting software glitches. Support tasks will be delivered over the phone, remotely, and on-site across various locations throughout Long Island. Beyond technical troubleshooting, you will assist in helping users help themselves by creating easy-to-understand guides and documentation.

What You'll Do:
• Assist with all levels of hardware/software configuration, installation, troubleshooting, and maintenance for devices such as desktops, laptops, mobile devices, printers, and Microsoft applications.
• Perform timely recognition, isolation, resolution, and follow-up of submitted help desk tickets, maintaining detailed documentation of all support provided.
• Provide onsite, telephone, email, and remote technical support for hardware/software installations and basic networking equipment (including routers, switches, wireless controllers, and access points).
• Assist with the installation, configuration, repair, and physical moves of desktop computers, laptops, network printers, and related peripherals across all locations.
• Assist with basic Azure administration tasks.
• Create and update help desk documentation, knowledge base articles, instructional materials, and technical notes to assist with ongoing user training initiatives.
• Support routine upgrades, maintenance, and software patching for varying hardware models across all facility locations.
• Strictly adhere to company-established security procedures and assist with security-related updates.
• Recognize complex technical issues and learn to properly escalate them within the internal organization or to external vendors.
• Performs other job-related duties as required.

What You Bring To Brightway:
• A strong interest or basic experience in end-user support, help desk environments, call tracking/ticket management systems, and asset inventories.
• Basic familiarity with mobile devices and mobile device management.
• Knowledge of foundational networking concepts, including TCP/IP, wireless systems, routing protocols, firewalls, and security appliances.
• Foundational understanding of Active Directory, Microsoft Exchange, and basic account/mailbox administration.
• Basic configuration awareness of varying hardware products. Working knowledge of desktop and printing hardware as well as standard software applications.
• Well-organized, capable of multi-tasking, and possessing the ability to work independently with minimal supervision.
• Strong verbal and written communication skills, necessary for explaining solutions and documenting work.
• Must possess a current, valid New York State (NYS) driver’s license and be able to travel to various organization locations across Long Island

What You Must Be Able to Do: 
• Must possess average dexterity to effectively work with standard office equipment.
• Must be able to maneuver and position oneself to install, remove and inspect various equipment at different heights.
• Must be able to lift, move and transport varying IT equipment, up to 50+ pounds.

 

Brightway Living & Learning is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.