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Full-time
high school
Posted 26d ago
~40 hrs/week
Responsibilities
The Shift Manager oversees daily restaurant operations, including opening and closing duties, to ensure quality and customer service. They are responsible for supervising crew members, reinforcing food safety, and managing cash registers.
Requirements
Candidates should have at least 6 months of experience in restaurant, retail, or customer service and be at least 18 years old. A high school diploma is preferred, and the ability to obtain ServSafe certification is required.
Full job description
Position Overview
The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
Key Responsibilities
Train, monitor, and reinforce food safety procedures to crew members
Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Follow up and ensure resolution of VOC issues as needed
Onboard new hires in Workday
Qualifications
High School Diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close/ shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time
Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Industry
Restaurants
Company size
10,001+ employees
Founded
1969
Headquarters
Dublin, Ohio
LinkedIn followers
238,695
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.
*Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
Snack FoodRestaurantsRetailFood and BeverageFood Processing
How many Customer Service & Support jobs are open in Toledo, OH right now?
There are currently 932 open customer service & support positions in Toledo, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Toledo, OH?
Companies currently hiring include The Wendy's Company, Kroger, Bon Secours Mercy Health, Lowe's Companies, Inc., The University of Toledo University College, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Toledo, OH?
Yes — 36 of the 932 open customer service & support positions offer remote or hybrid work (26 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Toledo, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.