Customer Service & Support Jobs in Tel-Aviv, Israel (Now Hiring) — 115 open

REAL is building an AI Execution Platform for real estate organizations. Today, the data required to run real estate is scattered across PDFs, spreadsheets, emails, drawings, public records, and disconnected systems, leading to preventable leakage, missed obligations, and lost opportunities.

Used by leading enterprises, REAL transforms fragmented information into connected intelligence and automated action. Our AI-powered platform helps customers improve operational accuracy, uncover financial opportunities, and make better business decisions.

We’re looking for our first Forward Deployed Engineer (FDE) to join REAL and help build this function from the ground up.

This is a highly technical, hands-on, and customer-facing role. You’ll be based in Israel, working closely with our Product and Engineering teams, while traveling regularly across the U.S. to work on-site with our enterprise customers.

You’ll work directly with customers to understand their business processes, technical environments, and operational challenges, and translate them into AI-powered solutions. You’ll own projects end-to-end — from discovery and requirements gathering through technical design, development, deployment, adoption, and continuous improvement.

As our first FDE, you’ll have a unique opportunity to define how REAL works with customers from a technical perspective, build the processes and best practices for this function, and play a key role in how we scale customer delivery.

We’re looking for a strong engineer with a product mindset who enjoys navigating ambiguity, working directly with customers, and turning complex business problems into scalable technical solutions.

REAL Values

Ownership – We take responsibility and move decisively.
Clarity – We simplify complexity to deliver meaningful impact.
Accuracy – Precision matters in everything we do.
Velocity – We move fast and execute with purpose.
Partnership – We succeed by working closely together.

What You’ll Do

• Partner directly with enterprise customers, both remotely and on-site across the U.S., to deeply understand their business processes, technical architecture, data flows, and operational challenges.
• Lead technical discovery sessions, gather business and product requirements, and translate complex customer needs into scalable AI-powered solutions.
• Design, build, configure, and deploy production-ready AI agents, integrations, and workflows that operate reliably within customer environments.
• Work hands-on with APIs, enterprise systems, structured and unstructured data, and customer infrastructure to deliver end-to-end solutions.
• Own customer engagements from technical discovery through implementation, deployment, adoption, and continuous optimization.
• Validate solutions using real customer data, troubleshoot technical challenges, and continuously improve system performance and business outcomes.
• Drive measurable business impact by identifying new use cases, increasing platform adoption, and helping drive growth and expansion within customer accounts.
• Work closely with Product and Engineering in Israel to influence product direction based on customer feedback, implementation learnings, and real-world use cases.
• Act as the technical owner throughout the customer engagement, building trusted relationships with both technical and business stakeholders.
• Create reusable implementation playbooks, tools, and best practices that help scale the FDE function as REAL grows.
• Travel regularly to customer sites across the U.S., including spending meaningful time on-site during discovery, implementation, deployment, and expansion.

What We’re Looking For

• 5+ years of experience in Software Engineering, Forward Deployed Engineering, Solutions Engineering, or other highly technical customer-facing roles.
• Strong software engineering fundamentals and a deep understanding of software systems and architecture.
• Experience working with APIs, integrations, data flows, databases, and complex enterprise systems.
• Experience working with AI agents, LLMs, automation platforms, or enterprise AI applications.
• Experience leading technical customer engagements from discovery through deployment.
• Strong product mindset with the ability to understand customer pain points and translate them into scalable product solutions.
• Excellent communication skills and confidence working directly with enterprise customers, engineering teams, and executive stakeholders.
• High level of ownership and the ability to independently solve ambiguous technical and business problems.
• Comfortable working in a fast-moving startup environment and building processes from the ground up.
• Based in Israel and comfortable traveling regularly across the U.S. to work on-site with customers.
• Curiosity and passion for AI, automation, and building technology that creates measurable business impact.

Nice to Have

• Experience in Forward Deployed Engineering, Solutions Engineering, or another technical customer-facing role.
• Experience operating and improving production systems.
• Experience working with large enterprise customers.
• Experience in commercial real estate, PropTech, or other complex enterprise environments.

Why Join REAL?

• Be the first Forward Deployed Engineer at REAL and build the function from the ground up.
• Work directly with some of the largest enterprise real estate organizations in the U.S.
• Combine deep engineering work with product thinking, customer interaction, and real business impact.
• Spend time on-site with customers across the U.S., solving complex problems in real-world environments.
• Work closely with REAL’s founders, Product, and Engineering teams and have a direct influence on how the product evolves.
• Help drive not only successful deployments, but also customer adoption and long-term account growth.
• Join a fast-growing AI company already trusted by leading enterprise customers.