London, England, United Kingdom · Hybrid
At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own. We call this being Positionless. An…
Skills: Customer Relationship Management, Strategic Planning, Analytical Skills, Presentation Skills, Communication Skills
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Manage overall client relationships to ensure they unlock maximum value from the Optimove platform. Act as a strategic connector and internal advocate to align client needs with company resources.
Requires a bachelor's degree and 1-4 years of experience in relevant software roles. Candidates must possess strong analytical, communication, and presentation skills and be eligible to work in the UK.
At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!
Responsibilities:
Requirements:
This is a Hybrid role, and you will be required in our London office three days per week.
Optimove offers a vibrant, people‑first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing.
We are looking forward to receiving your application for the role, and we will be in touch soon!
The creator of Positionless Marketing
Optimove, the creator of Positionless Marketing, frees marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently. Its Positionless Marketing Platform provides three transformative powers: Data Power lets anyone immediately discover customer insights for precise targeting and hyper-personalization—without waiting for engineers. Creative Power lets anyone instantly create channel-ready assets like copy and visuals—without waiting for creatives. And Optimization Power lets anyone run campaigns that optimize themselves through automated journeys and testing—without waiting for analysts. By liberating marketing teams from dependencies, they are more motivated, get more done, and are able to deliver the most personalized campaigns at scale. For more information, go to Optimove.com
Offices: 1407 Broadway, Suite 448, New York, NY 11106, US · 14 Bonhill Street, London, England EC2A 4BX, GB · 2 HaShlosha St., 33rd Floor, Tel Aviv, Tel Aviv 6706054, IL · Dundee, DD1 3DE, GB
The creator of Positionless Marketing
Optimove, the creator of Positionless Marketing, frees marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently. Its Positionless Marketing Platform provides three transformative powers: Data Power lets anyone immediately discover customer insights for precise targeting and hyper-personalization—without waiting for engineers. Creative Power lets anyone instantly create channel-ready assets like copy and visuals—without waiting for creatives. And Optimization Power lets anyone run campaigns that optimize themselves through automated journeys and testing—without waiting for analysts. By liberating marketing teams from dependencies, they are more motivated, get more done, and are able to deliver the most personalized campaigns at scale. For more information, go to Optimove.com
Offices: 1407 Broadway, Suite 448, New York, NY 11106, US · 14 Bonhill Street, London, England EC2A 4BX, GB · 2 HaShlosha St., 33rd Floor, Tel Aviv, Tel Aviv 6706054, IL · Dundee, DD1 3DE, GB
