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Full-time
Posted 6d ago
~40 hrs/week
Responsibilities
Serve as the primary technical liaison and escalation point for a premier Israeli partner, managing complex issues for over 500 end-customers. Advocate for partner needs within internal R&D and Product teams while providing architectural guidance and implementation best practices.
Requirements
Requires 1-2 years of experience in TAM or Tier 2/3 roles within B2B SaaS or ITSM environments. Must possess native-level Hebrew and professional English fluency, along with foundational knowledge of SQL, APIs, and server environments.
Full job description
We are looking for a highly skilled and relationship-driven JuniorPartner Technical Account Manager (TAM) to serve as the dedicated technical liaison for our premier Israeli partner, Consist.
Consist is responsible for over 500 Israeli accounts utilizing SysAid, acting as the Level 1 Support and primary point of contact for these customers. In this highly visible, single-partner role, you will be the vital bridge between Consist, their vast customer base, and SysAid’s internal teams. You will deeply understand the technical realities of their end-customers, act as Consist's trusted advisor on best practices, and serve as their fiercest advocate within SysAid’s R&D and Product departments.
What You'll Do
Sole Technical Point of Contact: Serve as the exclusive technical escalation point and strategic advisor for the Consist team, managing all complex issues, technical inquiries, and high-priority roadblocks.
Master of Customer Infrastructure: Develop a comprehensive understanding of the diverse architectures, IT environments, and unique business needs across Consist’s portfolio of 500+ end-customers.
Internal Advocacy & Prioritization: Serve as the voice of Consist and their customers within SysAid. Liaise directly with our R&D and Product teams to push for faster prioritization of critical bug fixes, escalate pressing issues, and champion necessary feature requests.
Implementation & Best Practices: Guide the Consist team on best practices for SysAid Spaces and Copilot implementations. Proactively identify ways to optimize configurations, streamline deployments, and ensure their customers are extracting maximum value from our platform.
Strategic Engagements: Conduct regular syncs and technical workshops with the Consist team. Additionally, participate in joint meetings alongside Consist with their key end-customers to provide high-level architectural guidance and executive technical support.
Enablement & Knowledge Transfer: Empower Consist's L1 support and technical teams by sharing advanced troubleshooting techniques, product updates, and roadmap insights to help them serve their customers more effectively.
Requirements
Experience: 1-2 years of experience in a Technical Account Management or Tier 2/3 role within a B2B SaaS, Enterprise Software, or ITSM environment.
Technical Chops: Foundational knowledge relevant to IT Service Management (ITSM) environments. This includes understanding Server environments, Active Directory/SSO integrations, databases (SQL), networking concepts, and RESTful APIs.
Cultural Fluency & Relationship Building: Deep understanding of the fast-paced, direct ("tachles") Israeli tech culture. You know how to push back professionally, negotiate effectively, and build unwavering trust with partner leadership, end-customers, and internal R&D teams alike.
Communication Skills: Exceptional verbal and written communication skills with the ability to translate complex technical jargon into business value, and vice versa.
Languages: Native-level fluency in Hebrew and professional proficiency in English (both written and spoken) are strictly required.
Problem-Solving: A proactive, analytical mindset with a proven track record of managing complex technical escalations under pressure and driving them to resolution.
SysAid is on a mission to liberate organizations by putting AI to work for them and their people.
Industry
Software Development
Company size
51-200 employees
Founded
2002
Headquarters
Toronto, Ontario
LinkedIn followers
49,399
Total funding
$30M
Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful new operational layer to IT—automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. AI Agents take the first action, so IT pros step in only when truly needed. The result? A team free to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. ITSM run by AI—and you. 100X more impactful.
Offices: 80 Atlantic Ave Toronto Ontario M6K 1X9, 5th Floor, Toronto, Ontario M6K 1X9, CA · Sderot Sha'ul HaMelech 37, Tel Aviv-Yafo, Israel 6492806, IL · Av. Ibirapuera 2907, cj. 603, Moema, Sao Paulo, cj. 603, Moema 04029-200, BR · PO BOX 4064, CARLINGFORD , NORTH NSW 2118, AU · 80 Wells House Road, London, England NW10 6, GB
IT Help DeskKnowledge BaseAsset ManagementITIL ChangeIncidentProblem ManagementSLA /SLMIT BenchmarkPatch ManagementRemote Control
How many Customer Service & Support jobs are open in Tel-Aviv, Israel right now?
There are currently 115 open customer service & support positions in Tel-Aviv, Israel listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tel-Aviv, Israel?
Companies currently hiring include Artlist, Check Point Software, Cyera, Amazon, Better. בטר, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tel-Aviv, Israel?
Yes — 32 of the 115 open customer service & support positions offer remote or hybrid work (3 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Tel-Aviv, Israel?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.