Customer Service & Support Jobs in Syracuse, NY (Now Hiring) — 443 open — Page 6

About Le Moyne College:

Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.

Our Mission:

Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.

Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.

POSITION SUMMARY

This position provides daily clerical and administrative support to the personnel in the Wellness Center for Health and Counseling. This position is the first point of contact for all visitors to the Wellness Center and provides clerical and administrative support.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to this position:

• Serving as an initial point of contact for students, parents, and visitors, ensuring a warm, welcoming, and inclusive environment

• Answering incoming phone calls and messages; responding to messages via email and sending triages to the clinical staff

• Recognizes a student in distress or in need of immediate care and assist in directing them to the appropriate staff member for assistance

• Scheduling student appointments and guiding students through check in and check out per policies and procedures

• Provides support for inbound/outbound document processing and maintaining electronic health records according to Student Health Services' confidentiality policy, HIPAA and best practices

• Assist and maintain immunization records for New York State compliance, both paper form and EMR.

• Understand and use basic medical terminology

• Ensure that all student personal and insurance information is updated at the time of each visit

• Supporting efficient and accurate maintenance of office supplies, facilities, and equipment

• Upholding confidentiality of all health and wellness support services in the Student Health Services, and other locations

• Actively participate in integrated Health and Wellness meetings, committees, and student-focused activities

• Provide assistance and logistical support for department, Health and Wellness programming

• Attending department, division and university meetings and participate on other committees as requested

• Performing other job-related duties and responsibilities as assigned

• Provides coverage for the Counseling Center as needed

• Maintains the schedule for the Nurse Practitioner/Physician Assistant, Nurse, and Nurse Manager.

• Maintains all currently active and archived medical records including scanning all incoming medical records into EMR document files.

• Completes all required data entry into Point and Click

• Responsible for maintaining documentation for all department credit card transactions

• Responsible for supervising and training all student workers within the health center.

• Train new employees on Electronic Medical Records and Office Policy and Procedures.

• Maintain patient statistics and compile reports as requested.

• Coordinates and maintains the scheduling of all Health and Wellness team huddles and department meetings, ensuring alignment with staff availability, departmental priorities, and the needs of a student-centered care model.

• Develop proficiency in Workday and provide ongoing administrative support related to health center operations, such as processing requisitions, tracking expenses, entering receipts, managing staff schedules, and supporting student employment tasks.

• Assists in developing agendas and facilitating follow-up for team huddles and meetings in collaboration with clinical and administrative leadership.

• Tracks attendance and documents key discussion points, outcomes, and action items to support team effectiveness and student support continuity.

• Supports ongoing internal assessment efforts by collecting and organizing feedback related to service delivery, communication, and student engagement.

• Assists in the review and improvement of departmental workflows and communication processes, with a focus on delivering holistic, student-centered care that reflects best practices in college health.

• Engages in student-centered outreach efforts by occasionally tabling in high-traffic areas (e.g., near the dining hall), supporting small-scale wellness programs, and attending selected evening events to enhance visibility and promote health and wellness services to students.

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.

• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.

• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.

• Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.

• Demonstrates excellent work attendance, reliability and work ethic.

• Attends and actively participates in required meetings and training sessions.

• Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.

• Must complete all required federal, state, institution and department trainings.

• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.

• Performs a variety of related duties as assigned.

QUALIFICATIONS

• Associates degree or equivalent relevant experience required.

• Minimum of 3 years of experience in a medical office, hospital or other medical setting; college office experience will be considered.

• Demonstrated ability to work in a team oriented, fast-paced work environment with a demonstrated ability to meet deadlines, anticipating the needs of the team, and delivering outcomes

• Proficient with current medical office technologies

• Comfortable with medical terminology and discussing personal/sensitive health matters

• Ability to work with confidential information and maintain strict confidentiality

• Good communication and teamwork skills

• Exceptional customer service skills

• Willing to learn new skills and technologies

• Ability to maintain a high level of enthusiasm and energy, while portraying a positive image

• Ability to balance requests from several people and have proven ability to prioritize tasks with conflicting deadlines, handle frequent interruptions, work in an open office environment

• Demonstrated excellent problem solving; analytical and critical thinking skills

• Ability to work independently with minimal supervision

Additional Information:

Le Moyne Benefits

403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded)
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package

35 hour work week

Pay Range: $20.00 - $24.00 per hour

Equal Employment Opportunity

Le Moyne College prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Application Instructions:

To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:

Cover letter outlining your interest in the position
Current resume
* Contact information for 3 professional references