About Acuative Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for e…
Skills: Advanced Networking, Incident Management, Root Cause Analysis, OSPF, BGP
shift supervisor - Store# 02702, STRONGSVILLE, SR 82
Strongsville, Ohio, United States · On-site
$19/hr–$21/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
The Performance Specialist, East Coast guides measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partne…
As the Collision Performance Team Manager, East Coast you will lead a high-performing team of Refinish Professionals across a multi-state and Canadian territory. You will oversee approximately 20 team members supporting …
Key Lead - SouthPark Mall Ohio, Abercrombie & Fitch
Strongsville, Ohio, United States · On-site
Entry level
Job Description: The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associa…
Skills: Floor Supervision, Coaching, Point Of Sale Systems, Omni Channel Fulfillment, Visual Merchandising
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Retail Sales Associate – Part-time We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help peo…
Benefits: Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Job Title: KidStrong Assistant General Manager Center: Reports To: KidStrong Assistant General Managers are …
Skills: Leadership, Sales Performance, Customer Service, Lead Management, Staff Training
Job Description: Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great f…
At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Every day, we exude passion, integrity, teamwor…
Skills: Hair styling, Hair cutting, Chemical services, Customer service, Sales
Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Ch…
Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Ch…
Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland & East Central Ohio. We are hiring Donation Receiving Associates for our Strongsville location. We are looking for team players with excell…
Field Cable Service Technician **$1,500.00 SIGN ON BONUS**
Cleveland, Ohio, United States · On-site
$39k–$92k/yr
Entry level
**$1,500.00 SIGN ON BONUS FOR EXPERIENCE Next Solutions is an in home services company. We contract work from many of today’s top TV and internet service providers. We specialize in creating the ultimate in-home ex…
Skills: Customer service, Troubleshooting, Installation, Wiring, Technical support
General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and executi…
Skills: Customer service, Team leadership, Merchandising, Staff scheduling, Training and development
Benefits: Dental insurance Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Job Title: Team Member Reports to: General Manager FLSA Status: Non-Exempt M…
Skills: Child Care, Communication, Organizational Skills, Water Safety, Lifeguarding
INFINIUM Wall Systems is a family-owned turn-key manufacturer of interior Glass Wall Systems headquartered in Strongsville, OH. Founded in 2003, INFINIUM has experienced significant strategic growth fueled by world-class…
Skills: Service coordination, Project coordination, Operations support, Customer communication, Estimating support
General Description The Beauty Lead will provide a personalized shopping experience to customers around selling beauty products by leveraging product knowledge as well as the Connect, Inspire, Engage service model. Prior…
Skills: Customer service, Sales, Product knowledge, Communication, Relationship building
Benefits: Competitive salary Employee discounts Free uniforms Health insurance Training & development Vision insurance No experience necessary. We will train the right person to be an awesome member of our team! Joy Crea…
Skills: Customer Service, Point Of Sale (POS), Upselling, Retail Merchandising, Phone Etiquette
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Full-time
associate degree, bachelor degree
Posted 86d ago
~40 hrs/week
Responsibilities
The NOC Analyst 2 manages and resolves complex technical incidents across network, server, security, and cloud technologies. Responsibilities include leading technical bridge calls, performing root cause analysis, and mentoring Tier 1 staff.
Requirements
Requires a minimum of 3 years of NOC experience and an Associate's degree or equivalent, with a Bachelor's degree preferred. Candidates must hold a major networking certification (CCNA, JNCIA, or FCP) and be eligible for a U.S. Government Public Trust clearance.
Full job description
About Acuative
Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.
Role Summary :
The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities.
Core Responsibilities :
Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized engineering.
Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external vendors.
Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disruptions.
Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level analysis.
Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management procedures.
Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techniques.
Essential Skills and Knowledge :
Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN technologies.
Security Acumen: Strong understanding of security components and concepts.
Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable.
IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management.
Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM) tools.
Required Qualifications :
Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above).
Education: Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree preferred.
Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)).
Certifications (Desired): ITIL v4 Foundation certification is highly desirable.
Equal Opportunity Statement :
At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.
Telsource has re-branded - we're now Acuative!
Visit our web site to learn more - www.acuative.com
Since 1984, Acuative has provided superior service and best-of-breed technology solutions to telecom provider, enterprise, finance, retail and public sector markets. With keen insight, dynamic skill and forward-thinking vision, Telsource/Acuative utilizes its extensive expertise in the areas of voice, data, video, managed services, data centers, unified communications and security.
Offering comprehensive global support for large geographically dispersed enterprises with remote or branch offices, our services maximize clients’ return on their technology investment while adeptly preparing them for their future.
Offices: 30 Two Bridges Road, #240, Fairfield, New Jersey 07004, US · 570 Lake Cook Road, #470, Deerfield, Illinois 60015, US · 8237 Dow Circle, Cleveland, Ohio 44136, US · 2830 Market Loop, #104, Southlake, Texas 76092, US
Managed ServicesService Contract AdministrationProfessional ServicesCentral Office (EF&I) ServicesField ServicesTechnical ServicesDigital Signage and KiosksCloud TelephonyWireless Connectivityand PCI Security and Compliance
How many Customer Service & Support jobs are open in Strongsville, OH right now?
There are currently 330 open customer service & support positions in Strongsville, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Strongsville, OH?
Companies currently hiring include Lowe's Companies, Inc., Telsource Corporation, DICK'S Sporting Goods, The TJX Companies, Inc., Goodwill Industries of Greater Cleveland and East Central Ohio, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Strongsville, OH?
Yes — 8 of the 330 open customer service & support positions offer remote or hybrid work (6 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Strongsville, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.