Customer Service & Support Jobs in Sofia, Bulgaria (Now Hiring) — 374 open — Page 14

About Playtech  

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company, delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com  

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.  

Ready to level up your career?

We’re looking for a Data Analyst with excellent analytical skills and an eye for detail.

Your influential mission. You will...

• Execute and support PTMS's business intelligence initiatives.
• Work with department heads to deliver analytical insights for Customer Service, Responsible Gambling, Risk Management, Player Engagement, and Product.
• Conduct data quality checks and implement data validation processes to ensure accuracy.
• Monitor and report on key performance indicators and business metrics.
• Extract, transform, and analyze data from multiple sources to support decision-making.
• Ensure data analysis follows regulatory requirements and responsible gambling principles.
• Collaborate with Technical teams to optimize data extraction and reporting processes.
• Support departmental stakeholders with ad-hoc analysis and reporting requests. 

Components for success. You...

• Have a bachelor's degree in Data Science, Statistics, Mathematics, Business, or related field.
• Have 2+ years of experience in data analysis or business intelligence roles.
• Possess at least 1 year of experience in the gambling/gaming industry.
• Are proficient in SQL for data extraction and manipulation.
• Excel in working with both real-time and batch data processing.
• Understand gambling industry metrics and KPIs.
• Have strong analytical and problem-solving skills.
• Are experienced with data quality assurance and validation processes.

You'll get extra points for...

• Having knowledge of responsible gambling principles and industry practices.

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES  
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group, has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.  

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.