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Full-time
Posted 51d ago
~40 hrs/week
Responsibilities
Guide customers through the deployment and customization of XDR and XSIAM platforms to ensure rapid product adoption. Act as a technical subject matter expert by providing troubleshooting, scripting, and training while collaborating with engineering teams.
Requirements
Requires proficiency in Python and experience with security architecture, SOC operations, and cloud platforms. Must have a background in customer-facing roles and business-level fluency in both Korean and English.
Full job description
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
Your Impact
Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Your Experience
Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus
Experience in security design and architecture, content development and workload automation.
Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
Familiarity with attack surface management is a plus
Experience as a Security Incident Responder or SOC analyst/manager
Experience in customer-facing roles is a must
Ability to work under pressure, and prioritize tasks accordingly
Business level Korean and English skills required
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. For more information, visit www.paloaltonetworks.com.
Offices: 3000 Tannery Way, SANTA CLARA, California 95054, US · 3901 Dallas Pkwy, Plano, TX 75093, US · De Entree 99, Amsterdam, North Holland 1101 HE, NL · 1 Wallich St, Singapore, 07, SG · Yehuda HaLevi 23, Tel Aviv-Yafo, Tel Aviv 67132, IL
How many Customer Service & Support jobs are open in Seoul, South Korea right now?
There are currently 406 open customer service & support positions in Seoul, South Korea listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Seoul, South Korea?
Companies currently hiring include Buccellati, Marriott International Hotels, Inc., Coupang, H&M Group, CHANEL, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Seoul, South Korea?
Yes — 90 of the 406 open customer service & support positions offer remote or hybrid work (15 remote, 75 hybrid).
How do I apply for Customer Service & Support jobs in Seoul, South Korea?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.