Senior Technician, Technical Support(Infrastructure part) [필수 지원요건] ** 탄력근무제 근무 가능자(주말/공휴일/야간근무 포함) Dell Technologies 는 IT 선두 기업으로서 인류의 진보를 위한 기술을 개발하며 혁신의 중심에 있습니다. Senior Technician은 고객과 지속적인 관계를 발전시키고 친밀감을 형성하는 큰 원동력이…
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Full-time
bachelor degree
Posted 47d ago
Apply by Jul 1
~40 hrs/week
Korean
Responsibilities
Handle break-fix issues for infrastructure products to ensure business continuity and stability for customers. Act as a primary communication channel to resolve complex technical problems through collaboration with internal stakeholders.
Requirements
Candidates must be able to work flexible shifts, including weekends, holidays, and nights. Preferred candidates have 1-2 years of IT experience, a degree in science or engineering, and strong English skills.
Dell Technologies 는 IT 선두 기업으로서 인류의 진보를 위한 기술을 개발하며 혁신의 중심에 있습니다. Senior Technician은 고객과 지속적인 관계를 발전시키고 친밀감을 형성하는 큰 원동력이며, 완벽한 의사소통 능력을 이용하여 전화, 이메일, 웹으로 우리의 제품에서 발생하는 문제를 해결하고, 이를 위한 노력을 기울이는 데 큰 자부심을 가지고 있습니다. 각 고객의 요구에 맞춰 소통하며, 고객이 처한 문제를 해결하기 위한 경로를 찾아 여러 부서와 긴밀히 협업하고, 이를 통해 고객과의 최상의 관계를 유지하는 중추적인 역할을 합니다.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Korea.
What you’ll achieve
고객과의 접점에서 Break-fix 이슈들을 처리하고, 이를 통해 비즈니스의 연속성을 유지하며 고객사의 안정된 Infrastructure를 유지하도록 지원하는 주요한 역할을 하게 됩니다.
You will:
고객의 기대치를 설정하고, 고객사의 복잡한 문제들을 해결하기 위한 커뮤니케이션 창구로서의 역할 수행
자사 Infrastructure 제품군 이슈해결을 위한 트러블슈팅과정이 원활히 진행될 수 있도록, 해결 처리 과정 전반에서 고객사와 긴밀한 파트너십을 형성하고, 보다 선제적인 커뮤니케이션이 구현될 수 있도록 함
문제들의 효율적인 관리를 통해 Operational Excellence 유지
같은 목표를 위한 국내외 Internal Stakeholder 들과의 긴밀한 협업
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
탄력근무제 근무 가능자(주말/공휴일/야간근무 포함)
팀 워크, 협업 지향적인 성격, 긍정적인 Mindset
우수한 커뮤니케이션, 프레젠테이션 및 문제 해결 기술
분석적 사고와 우선 순위 기반의 비즈니스 주요 지침에 대한 이해와 높은 학습 의지
IT 인프라 전문가/기술 지원 엔지니어로의 성장을 지향하는 후보
Desirable Requirements
1~2년의 인턴/정규직 등 IT 기업 경험자 혹은 유관 경험자 우대
우수한 English skill
컴퓨터 기술에 대한 충분한 이해 혹은 이공계 전공자 우대
Who We Are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
Related keywords
IT InfrastructureBreak-fixTechnical SupportTroubleshootingOperational ExcellenceDell TechnologiesInfrastructure SupportCustomer Relationship Management
How many Customer Service & Support jobs are open in Seoul, South Korea right now?
There are currently 406 open customer service & support positions in Seoul, South Korea listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Seoul, South Korea?
Companies currently hiring include Buccellati, Marriott International Hotels, Inc., Coupang, H&M Group, CHANEL, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Seoul, South Korea?
Yes — 90 of the 406 open customer service & support positions offer remote or hybrid work (15 remote, 75 hybrid).
How do I apply for Customer Service & Support jobs in Seoul, South Korea?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.