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$100k–$137k/yr
Full-time
Health and wellbeing programs, Professional growth support, Bonus program, Stock award program
Posted 3d ago
~40 hrs/week
Responsibilities
The engineer will analyze and resolve equipment software issues while providing support through a ticketing system. They will also create documentation, verify software changes, and assist in training junior team members.
Requirements
The role requires expanded conceptual knowledge in software engineering and the ability to solve problems in straightforward situations. Candidates should demonstrate strong technical judgment and the ability to communicate complex information effectively.
Full job description
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Salary:
$100,000.00 - $136,500.00
Location:
Santa Clara,CA
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
1. Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity.Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Provides customer software support via Software Ticketing system.
3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
5. Participates in developing customer focused feature documentation for external software features.
6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
7. Assists in training junior level engineers and detailed product operation.
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work.
Leadership
No supervisory responsibilities but provides informal guidance to new team members.
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Interpersonal Skills
Explains complex information to others in straightforward situations.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
We deliver material innovation that changes the world.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1967
Headquarters
Santa Clara, CA
LinkedIn followers
675,771
Total funding
$2.2B
Applied Materials is the leader in materials engineering solutions that are at the foundation of virtually every new semiconductor and advanced display in the world. The technology we create is essential to advancing AI and accelerating the commercialization of next-generation chips. At Applied, we push the boundaries of science and engineering to deliver material innovation that changes the world.
We look forward to engaging with you on compelling topics about the semiconductor industry. We want to hear from you, but offensive comments that create an unpleasant environment for our community will be removed. Thanks for your understanding.
Offices: 3050 Bowers Avenue, Santa Clara, CA 95054, US
Semiconductor Manufacturing EquipmentMaterials EngineeringFlat Panel Display Manufacturing Equipmentand Global Services for the industries servedElectronicsSemiconductorEducationSoftwareProduct DesignManufacturing
How many Customer Service & Support jobs are open in Santa Clara, CA right now?
There are currently 717 open customer service & support positions in Santa Clara, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Santa Clara, CA?
Companies currently hiring include Applied Materials, Compass Group, Allied Universal, Costco Wholesale, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Santa Clara, CA?
Yes — 42 of the 717 open customer service & support positions offer remote or hybrid work (15 remote, 27 hybrid).
How do I apply for Customer Service & Support jobs in Santa Clara, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.