Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related …
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Sharks Ice San Jose
Supervisor
San Jose, California, United States · On-site
Entry level
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Entry level
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$50k–$65k/yr
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
Mid level
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Retail Sales Consultant - Part Time - Oakridge Mall - San Jose, CA
San Jose, California, United States · On-site
$19/hr–$22/hr
Entry level$629M raised
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Full-time
bachelor degree
Comprehensive benefits plans
Posted 9d ago
~40 hrs/week
Responsibilities
The Fulfillment & Operations Supervisor provides operational leadership for the WatchPAT program, including managing B2B shipping, inventory, and service support. They are responsible for coaching team members, monitoring performance metrics, and ensuring efficient communication with accounts.
Requirements
The role requires at least 5 years of experience in a healthcare or customer service setting, along with a minimum of 2 years of supervisory experience in a contact center. A college or advanced degree is preferred, and proficiency in Salesforce administration is highly desired.
Full job description
Itamar
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Type
On Site
Job Summary
This role is a key supporting position for the US Region. The WatchPAT Warehouse & Operations Supervisor will supervise employees and perform all WatchPAT responsibilities at the San Jose location to support the team as needed.
Essential Functions
Provides operational leadership of the WPD program, business 2 business (B2B) including service support for (e.g. telephones, scheduling, and other programs
Provide training, to direct reports as needed
Supervise shipping of B2B orders
Ensures professional and courteous customer service throughout all external WatchPAT Direct (WPD) accounts and internal customers with accuracy and efficiency.
Maintain and manage inventory of supplies for both WatchPAT Direct and B2B Operations
Attend on-board meetings with new accounts for WatchPAT Direct as needed
Maintain KPIs and adjust as needed.
Handle the ongoing communication with WatchPAT Direct accounts and ensure their needs and requests are addressed in a timely manner.
Provide day-to-day coaching of the WPD team members on their daily work using performance metrics, and company processes to ensure team members are performing in-line with company standards.
Provide performance reviews with the WPD Team
Monitor and manage all related software tasks (CloudPAT, Somnoware, Salesforce, Microsoft Dynamics, etc.)
Required/Preferred Education and Experience
College or advanced degree preferred
5 years of experience in a healthcare setting
5 years of experience in customer service, hospitality or equivalent
1 – 2 years of Salesforce Administration experience preferred
Minimum of 2 years of supervisory experience in a contact center environment
Knowledge, Skills and Abilities
Minimum of 2 years of supervisory experience in a contact center environment or previous leadership role
Bilingual a plus
Healthcare knowledge experience a plus (HiPAA, medical devices)
Process Improvement -critical thinking, problem solving, attention to details skills is a must
Travel Requirements
This position does include travel within the US Region
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Constantly
Walking - Constantly
Sitting - Occasionally
Lifting - Occasionally - up to 75lbs.
Carrying - Constantly
Pushing - Constantly
Pulling - Constantly
Talking - Occasionally
Hearing - Frequently
Repetitive Motions - Constantly
Eye/Hand/Foot Coordination - Constantly
Working Conditions
Extreme cold - Occasionally
Extreme heat - Occasionally
Humidity - Occasionally
Wet - Occasionally
Noise - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-VB1
The annual salary for this position is:
$85,000.00 to $85,000.00
This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Related keywords
Medical devicesWatchPATHealthcareB2BOperationsFulfillmentSupervisionCustomer serviceInventory managementSalesforceCloudPATSomnowareMicrosoft DynamicsProcess improvementKPIsContact center
At ZOLL®, we’re passionate about improving patient outcomes and helping save lives.
ZOLL provides innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Founded in 1980, ZOLL is named after Dr. Paul Zoll, whose pioneering work in cardiology and resuscitation earned him the nickname “The Father of Modern Cardiac Therapy.”
Today, ZOLL is a global leader in acute critical care and related software and diagnostic tools.
Offices: 269 Mill Rd., Chelmsford, MA, 01824, US
Medical Device and EquipmentEMS/Fire SoftwareTechnologySoftwarehospitalEmergency CareAEDCPRPublic SafetyMilitary
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