São Paulo, São Paulo, Brazil · Hybrid
$15k–$20k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: KYC, AML, Team leadership, People management, Operational management
São Paulo, São Paulo, Brazil · Hybrid
Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.…
Skills: SQL Server, Oracle, Database administration, Performance monitoring, Backup and recovery
São Paulo, São Paulo, Brazil · Hybrid
$15k–$17k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: KYC, AML, Financial compliance, Team leadership, Operations management
São Paulo, São Paulo, Brazil · On-site
$8k–$11k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Financial crime investigation, AML, CTF, KYC, Transaction monitoring
São Paulo, São Paulo, Brazil · On-site
Escopo do trabalho No Soho House, o Cumin é responsável por uma série de tarefas, incluindo preparar as mesas, servir os pedidos, explicar as refeições e facilitar a colaboração entre a cozinha e os garçons. O Cumin tamb…
Skills: Food service, Customer service, Table maintenance, Menu knowledge, Communication
São Paulo, São Paulo, Brazil · On-site
Escopo do trabalho Na Soho House, o Vigilante é responsável pela segurança de nossos funcionários, membros, convidados e clientes durante todo o seu tempo conosco, apoiando a equipe de gestão conforme necessário. Respons…
Skills: Security, Surveillance, Incident reporting, Customer service, Hospitality
São Paulo, São Paulo, Brazil · On-site
Na Soho House, o servidor é responsável por entender, discutir e instruir os membros e convidados sobre todos os itens do cardápio, alergias associadas (se aplicável) e, ao mesmo tempo, apresentar uma experiência acessív…
Skills: Customer Service, Menu Knowledge, Food And Beverage Service, Communication, Attention To Detail
São Paulo, São Paulo, Brazil · On-site
O C6 Bank está comprometido com a construção de um ambiente mais diverso e inclusivo, valorizando a diversidade e promovendo a equidade dentro dos nossos times. Como parte dessa estratégia, buscamos aumentar a representa…
Skills: Customer service, Communication, Sales, Problem solving, Chat support
São Paulo, São Paulo, Brazil · Hybrid
Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.…
Skills: SQL Server, Oracle, Database administration, Performance monitoring, Backup and recovery
São Paulo, São Paulo, Brazil · Remote Solely
At Worldpackers, we believe that travel can transform people - and transformed people can transform the world. ✨ Since 2014, we’ve been building a global community of conscious travelers and welcoming hosts, enabling mea…
Skills: Partnerships, Event Management, Business Development, Community Engagement, Project Management
São Paulo, São Paulo, Brazil · Hybrid
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: SQL, Python, Data Governance, Data Quality, Power BI
São Paulo, São Paulo, Brazil · Remote OK
SOBRE A VAGA Nesta posição, você atuará como ponto focal no suporte técnico, oferecendo assistência remota para hardware, software, rede e periféricos. Seu foco será garantir o funcionamento contínuo das operações para t…
Skills: Technical support, Hardware support, Software support, Network support, IT asset management
São Paulo, São Paulo, Brazil · On-site
Company Description Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 22,000 EVOlutioneers across 30 markets worldwide, workin…
Skills: Administrative support, Office management, Reception, Microsoft Office, Budget management
São Paulo, São Paulo, Brazil · On-site
Escopo do Trabalho Na Soho House, o Captain é responsável por representar o mais alto padrão de serviço e um exemplo respeitado para que seus pares busquem apoio. Como Captain, você é uma extensão da equipe de gestão e s…
Skills: Team Leadership, Restaurant Operations, Communication, Problem Solving, Organization
São Paulo, São Paulo, Brazil · On-site
A hospitalidade excepcional começa com você. Imagine-se alegrando o dia de alguém. Ao se juntar à nossa equipe de Hotéis, é exatamente isso que você fará sempre que vier trabalhar! Como coordenador(a) de marketing, propo…
Skills: Marketing coordination, Office management, Hospitality, Customer experience, Teamwork
São Paulo, São Paulo, Brazil · Remote OK
WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deepe…
Skills: Customer Success, Project Management, SQL, Python, Cloud Infrastructure
São Paulo, São Paulo, Brazil · Hybrid
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing …
Skills: HubSpot CRM Administration, Data Analytics, Workflow Automation, Google Sheets, Customer Success Metrics
Pirassununga, São Paulo, Brazil · On-site
A Dentsply Sirona é a maior fabricante mundial de produtos e tecnologias odontológicas profissionais, com uma história de 130 anos de inovação e serviços para a indústria odontológica e pacientes em todo o mundo. A Dents…
Skills: Customer Service, Consumer Defense Code, Basic Tax Knowledge, Microsoft Office, Interpersonal Relationship
São Paulo, São Paulo, Brazil · On-site
Sobre a ICL Na ICL, acreditamos que a inovação começa com pessoas apaixonadas pelo que fazem. Somos uma empresa global de soluções em especialidades, com presença em mais de 30 países e impacto em setores essenciais como…
Skills: CRM, SAP, Microsoft Excel, Microsoft Outlook, Data Validation
São Paulo, São Paulo, Brazil · On-site
“O mundo é seu com a Meliá” Descubra um caminho sem limites na Meliá, onde as oportunidades de crescimento e desenvolvimento são infinitas. Mergulhe em uma jornada que o levará a trabalhar em vários países e a fazer part…
Skills: Guest experience management, Brand ambassadorship, SOP development, Operational leadership, Customer satisfaction analysis
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The Senior Lead oversees multiple KYC teams to ensure high-quality customer due diligence and operational efficiency. They are responsible for coaching team leads, driving performance metrics, and collaborating with stakeholders to improve processes.
Candidates must have at least 3 years of operations experience, including 1 year in KYC/AML and 2 years in team leadership. Proficiency in English and a strong understanding of regulatory frameworks are required.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
The KYC Operations Senior Lead is responsible for overseeing multiple KYC Team Leads and their respective analyst teams. Your focus will be on driving team performance, streamlining processes, and being an advocate of the Wise values. You will need to ensure that your team is consistently delivering high-quality customer due diligence reviews as well as meeting the operational metrics according to the organisation’s wider objectives.
Job Responsibilities
Group Leadership
Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
People management
Coach and develop a strong team of KYC Team Leads. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.
Operational management
Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work.
Performance management
Measure group wide KPIs and ensure that your team leads as well as their direct reports meet performance targets and quality standards. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Act as a key escalation point for issues that cannot be resolved by team leads. Generate reports based on teams performance and propose corrective actions on identified opportunities.
Expertise Sharing
Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a great understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes.
Planning and execution
Ensure operational team plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your group is making progress on their goals. Effectively executing and supporting department goals through delegation and empowerment of team leads. There are clear initiatives within your group that are used as a basis of larger team plans.
Stakeholder management and communication
Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. Your initiatives and reports are well documented and you choose the right platforms to communicate to a wider audience in a timely manner. The documentation has a clear scope and includes potential impact in different areas. You can communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different layers of the organization and your own team leads.
Excellent English (the whole process will happen in English).
A minimum of 3+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).
A minimum of 1 year of experience in KYC/AML, Financial Compliance field and having great understanding of the regulatory framework surrounding KYC/AML
At least 2+ years of leading medium to large sized teams (20 to 60 employees).
You are punctual, independent, proactive and willing to get things done.
You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.
Ability to multi-task and take responsibility in challenging situations;
You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Proven track record of taking individual ownership and responsibilities as well as being a great team-player
Ability to analyze and move the team's metrics.
Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).
2-3 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.
Ability to use analytics tools like, looker, superset, or other.
Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.
Compensation: Salary for this role is 15.300 BRL gross per month
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is dual listed on Nasdaq in the US (WSE) on the London Stock Exchange under the ticker, WISE. 19 million people and businesses use Wise globally. In fiscal year 2026, Wise supported around 19 million people and businesses, processing over $240 billion in cross-border transactions and saving customers over $3 billion. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
There are currently 1,242 open customer service & support positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, Grupo Amil, Santander, Wise, Iguatemi S.A., among others. Browse the listings above to see every active employer.
Yes — 468 of the 1242 open customer service & support positions offer remote or hybrid work (110 remote, 358 hybrid).
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