Description Bank of Botetourt is searching for a Universal Banker / Head Teller for our new Melrose Plaza Office. Qualified candidates must have a minimum of 3 - 5 years of retail banking experience. This position will p…
About the Role As a seasonal Experienced Tax Professional at H&R Block, you are a trusted advisor who helps clients navigate complex tax situations with confidence. You'll use your expertise to prepare accurate returns, …
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Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team coordination, Cash handling, Store safety
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Customer Service Agent, Cross Functional (Part-Time)
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Contact Center Lending Advisor - $2,500 Commitment Bonus
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$18/hr–$25/hr
Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The Universal Banker performs teller transactions, manages vault cash, and oversees teller station activities. They also actively promote and sell retail banking products and services to both consumer and business customers.
Requirements
Candidates must have 3-5 years of retail banking experience. The role requires proficiency in banking operations, strong customer service skills, and the ability to handle cash and financial records accurately.
Full job description
Description
Bank of Botetourt is searching for a Universal Banker / Head Teller for our new Melrose Plaza Office. Qualified candidates must have a minimum of 3 - 5 years of retail banking experience. This position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services. In addition, this position will be responsible for overseeing teller activities and maintaining records for vault and teller station cash balances. Candidates will be responsible for the sales and delivers of retail banking products and services, including opening new accounts and taking consumer loan applications and will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers and contributing to branch goals.
Who We Are
VISION
To be recognized as the community bank of choice in our region because of our commitment and reputation for facilitating growth and prosperity for our customers.
MISSION
Leading the Bank with commitment to outstanding service to customers and community.
VALUES
We build lasting relationships through exceptional customer service;
We provide innovative financial services and solutions tailored to the needs of our customers;
We foster a strong, caring, value-driven employee culture;
We have a thoughtful growth strategy and sound fiscal management;
We are committed to and involved in the communities we service.
Requirements
Position Summary: Maintains multiple skills to meet a customer’s needs for consumer loans, opening new accounts, running teller transactions, and various customer service requests.
The pay range for this position is $18.00 - $25.00 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, relevant skills, education and experience.
Essential Functions
Greet customers and receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
Receives payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
Issues certified checks, VISA travel and gift cards, cashier checks and direct customers on how to purchase US Savings Bonds.
Process bank-by-mail and night depository items and recording proper information on bank forms.
Close accounts or transfer funds, as requested.
Collect utility payments and disburses funds to the proper company.
Completes “IRS Currency Transaction Report 4789” for all cash transactions over $10,000.
Count, prove and package currency and coin.
Balance cash drawer and prepare teller sheets.
Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons.
Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
Know the Bank’s products and services thoroughly.
Look for opportunities to sell Bank services.
Sells and/or refers Bank’s products and services to customers and prospects. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
Maintains the proper amounts of currency and coin in till.
Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
Uses computer system to make inquiries as to account status.
Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
Ensures that the teller station is properly stocked with forms, supplies, etc.
Balance ATMs.
Assist in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.
Expectations
Provide superior customer service.
Represent the bank in a professional manner.
Represent Bank of Botetourt in community affairs and events.
Treat all staff members with the utmost respect and cooperation.
Conduct business to maximize shareholder value.
Promptly report known or suspected violations of BSA laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator.
Perform other duties as assigned.
This job description is not all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
BANK OF BOTETOURT promotes an equal employment opportunity work place, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Bank of Botetourt is Member FDIC.
Related keywords
Retail bankingCustomer serviceTellerVault managementConsumer loansAccount openingSalesCash handlingCurrency transaction reportBSA complianceATMFinancial servicesCommunity bankingBank of BotetourtMelrose Plaza OfficeDeposit handling
At Bank of Botetourt "Taking Care of You" is more than a slogan, it's our promise to the community. For over 120 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development.
As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities. We realize that we can only be as successful as the communities we serve. By bridging the needs of our local communities with the resources of Bank of Botetourt, together we help to improve the quality of life for residents in our service areas.
Offices: 19747 Main Street, Buchanan, VA 24066, US · 140 Town Center Street, Daleville, VA 24083, US · 5462 Lee Hwy, Troutville, VA 24175, US · 3801 Challenger Ave NE, Roanoke, VA 24012, US · 3130 Peters Creek Rd, Roanoke, VA 24019, US
How many Customer Service & Support jobs are open in Roanoke, VA right now?
There are currently 780 open customer service & support positions in Roanoke, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Roanoke, VA?
Companies currently hiring include Carilion Clinic, Lowe's Companies, Inc., Kroger, Dollar Tree Stores, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Roanoke, VA?
Yes — 25 of the 780 open customer service & support positions offer remote or hybrid work (13 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Roanoke, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.