Richmond, Virginia, United States · On-site
The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and re…
Skills: Customer Service, Patient Registration, Medical Scheduling, Insurance Verification, Co-payment Collection
Richmond, Virginia, United States · On-site
$18/hr–$28/hr
Servers Tazza Kitchen in Richmond, VA is hiring part-time and full-time servers to expand our Front of House team! We are looking for energetic, food loving, and craft beverage appreciating folks who embody Heads Up Hosp…
Skills: Customer Service, Teamwork, Menu Knowledge, Food And Beverage Pairing, Communication
Richmond, Virginia, United States · On-site
VCU Massey Center at the new Adult Outpatient Pavilion offers a single point of care for outpatient cancer services to include hematology, medical, surgical and radiation oncology clinics. We are an NCI Cancer Center tha…
Skills: Customer Service, Medical Terminology, Electronic Health Records, Insurance Verification, Patient Scheduling
Richmond, Virginia, United States · On-site
Job Description The Lead Cook is responsible for cooking and preparing food using standard recipes and production guidelines while following food safety, food handling, and sanitation procedures. The individual in this r…
Skills: Food Preparation, Cooking Methods, Food Safety, Sanitation Procedures, Staff Supervision
Unlock Potential 360Richmond, Virginia, United States · Remote Solely
$65k–$110k/yr
We are hiring a remote Client Account Specialist to assist clients who have requested information about life and financial protection coverage. We are in a multi-trillion dollar industry because people need our help. Thi…
Skills: Communication, Interpersonal Skills, Client Relationship Management, Sales, Independent Work
Richmond, Virginia, United States · On-site
$25/hr–$31/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Active Listening, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving
Richmond, Virginia, United States · On-site
***Flexible scheduling--perfect for someone looking for a second job with occasional shifts.*** ***Catering is seasonal, so the number of opportunities to pick up event shifts is variable based on time of year*** About u…
Skills: Bartending, Customer Service, Event Setup, Payment Processing, Verbal Communication
Richmond, Virginia, United States · On-site
$19/hr–$22/hr
SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active deve…
Skills: Leasing, Marketing, Sales Closing, Customer Service, OneSite
Richmond, Virginia, United States · On-site
$25/hr–$31/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Active Listening, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving
Richmond, Virginia, United States · On-site
$14/hr–$15/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Receiving, Merchandising, Team Leadership, Inventory Management, Customer Service
Richmond, Virginia, United States · On-site
$20/hr–$31/hr
Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Bon Secours About us As a faith-based and patient-focused organization, Bon Secours e…
Skills: Basic computer skills, Medical terminology, Phone etiquette, Customer service, Teamwork
Richmond, Virginia, United States · Remote Solely
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to join our remote team and take charge of our customer experience revolution! The OpportunityAs a Remote Sales Ma…
Skills: Team Leadership, Performance Management, Account Management, Process Optimization, Customer Service
Richmond, Virginia, United States · On-site
$12/hr–$13/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading And Unloading, Communication
Richmond, Virginia, United States · On-site
$20/hr–$24/hr
Description VPFW is hiring full-time Provider Medical Assistants to join our clinical department and float across office locations. A provider medical assistant works side-by-side with a physician to provide nursing func…
Skills: Clinical Techniques, Patient Interviewing, Patient Care, Medical Documentation, Injection Administration
Richmond, Virginia, United States · On-site
Description Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our Southside office locations (this includes Koger, St. Francis and Prince George)…
Skills: Customer Service, Multitasking, Patient Admission, Insurance Coordination, Appointment Scheduling
Richmond, Virginia, United States · On-site
Description Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our West End locations (this includes Henrico Doctors, St. Mary's and West Creek of…
Skills: Customer Service, Multitasking, Patient Admission, Insurance Coordination, Appointment Scheduling
Richmond, Virginia, United States · On-site
$40k–$100k/yr
Join the Tire Discounters Family - Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing excep…
Skills: Vehicle Diagnosis, Automotive Repair, State Safety Inspection, Emissions Testing, Customer Service
Richmond, Virginia, United States · On-site
$40k–$100k/yr
Join the Tire Discounters Family - Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing excep…
Skills: Vehicle Diagnosis, Automotive Repair, State Safety Inspection, Emissions Testing, Customer Service
Richmond, Virginia, United States · On-site
$40k–$100k/yr
Join the Tire Discounters Family - Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing excep…
Skills: Vehicle Diagnosis, Automotive Repair, State Safety Inspection, Emissions Testing, Customer Service
Richmond, Virginia, United States · On-site
$40k–$100k/yr
Join the Tire Discounters Family - Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing excep…
Skills: Vehicle Diagnosis, Automotive Repair, State Safety Inspection, Emissions Testing, Customer Service
Richmond, Virginia, United States • On-site
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The Patient Access Representative manages front-end business functions including patient reception, scheduling, and registration for a pediatric neurology clinic. They are responsible for verifying insurance eligibility, collecting co-pays, and ensuring accurate patient data entry.
A high school diploma is required, while an associate or bachelor's degree in a business or healthcare field is preferred. Candidates must demonstrate proficiency with computers and Microsoft Office, with preferred experience in medical billing and healthcare settings.
Essential Job Statements
Greet Patients/Answer Telephone
Provides exceptional customer service by welcoming patients and visitors in a friendly, professional, and respectful manner. Ensures individuals are respected and informed, communicating clearly and effectively, and utilizing appropriate language resources as needed. Assists with traffic flow in and out of the clinic as needed. Addresses patient needs promptly, and maintains a courteous, professional tone at all times.
Co-payment Collection & Registration Data
Collects all patient co-payments and deposits accurately per payer, following department guidelines. Verifies and updates registration data, including demographic and insurance information. Copies and records insurance information per department standards. Follows department policies for cash handling, including cash reconciliation and deposit preparation.
Referral Management
Verifies insurance coverage and understands requirements for HMO, managed care, government and private plans. Secures required referrals/authorizations and links them correctly in the referral module. Obtains needed referrals and authorizations before scheduled procedures, tests, injections and surgeries. Communicates plan-specific referral/authorization requirements to patients and providers. Provides pre-payment guidance for self-pay patients and offers financial assistance. Prepares cost estimates, explains payment expectations and documents all interactions in the patient account.
Appointment Scheduling, Lab & Test Order Entry
Correctly schedules clinic appointments through the medical records software/communication platform. Transcribes physician orders accurately and completely (i.e. lab test, ancillary test) and records them in the appropriate system(s) according to the physician’s instructions and VCUHS policy. Coordinates the collection of pre-operative testing and paperwork, where appropriate.
Patient Record/Verify Registration Data
Maintains proficiency in all aspects of patient medical record keeping in an organized manner. Assists in preparation of the chart before the patient visits. If applicable, assists in breaking down the chart at the completion of the patient's visit. Ensures that all patients arrived in the appointment scheduling system before the end of the appointment day. Where appropriate, appointments are documented as “no-shows” or cancellations before the end of the appointment day. Obtains signatures and completes the required forms including those from managed care and other insurance plans.
E-Documents Management & Scanning
Obtains and scans all appropriate patient medical documentation.
Miscellaneous Responsibilities
Notifies supervisor of issues involving violation of VCUHS policies or procedures.
Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.
Patient Population: N/A
Employment Qualifications
Education Required: High School Diploma or equivalent
Education Preferred: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.
Licensing/ Certification
Licensure Required: N/A
Licensure Preferred: N/A
Certification Required: N/A
Certification Preferred: N/A
Minimum Qualifications
Years and Type of Required Experience:
Demonstrated experience using computers, Microsoft Office applications, and web-based platforms
Experience Preferred: Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
Previous work experience in a healthcare setting, and knowledge of medical terminology.
Other Knowledge, Skills and Abilities Required: Able to perform daily activities with minimal supervision: being self-directed in the accomplishment of routine activities.
Other Knowledge, Skills and Abilities Preferred: Depending on assignment, may be required to work off-shifts and/or weekend and holidays.
Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Repetitive arm/hand movements
Hazards: N/A
Mental/Sensory – Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Reading, Logical Thinking
Emotional : Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day. With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care. As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow. We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community. Join our team and help us create a new kind of patient experience. Join VCU Health. EEO Statement: VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law. Pay Transparency Provisions: VCU Health System complies with the Pay Transparency Provisions.
Offices: 1250 E. Marshall Street, Richmond, Virginia 23219, US · 1755 N Mecklenburg Ave, South Hill, Virginia 23950, US · 1000 E Broad St, Richmond, VA 23219, US
There are currently 1,683 open customer service & support positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
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