Richmond, Virginia, United States · On-site
Job DetailsJob Location: Parks Chevrolet Richmond - Richmond, VA 23230Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: SalesJob Responsibilities: Schedule appointments with customer…
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · Hybrid
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · Hybrid
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · Remote Solely
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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The Service Advisor is responsible for greeting customers, scheduling appointments, and coordinating vehicle repairs between customers and technicians. They must provide accurate cost estimates, manage repair orders, and ensure high customer satisfaction through professional delivery and follow-up.
Candidates should have a high school diploma and preferred experience as a Service Advisor or in sales. Applicants must be authorized to work in the USA and pass pre-employment background, MVR, and drug screenings.
Job DetailsJob Location: Parks Chevrolet Richmond - Richmond, VA 23230Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: SalesJob Responsibilities:
Schedule appointments with customers
Meet and greet customers at their vehicle
Utilize the e-Advisor tool on every vehicle
Perform proper walkarounds per SOP guidelines
Executes the service SOP (Standard Operating Procedures) at all times.
Presents soft sale menu items during the time of write-up
Informs customers of any open recall that may pertain to their vehicle.
Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
Performs an active delivery with every customer
Updates all open repair orders daily in Reverse Risk.
Work with customers and technicians to identify required maintenance using
service history data
Advise customers on necessary/suggested services, and notify customers of any
current special promotions and up-sell additional services
Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
Estimate the cost of mechanical, electric, or other repairs
Enter itemized estimate on service order and explain estimate to the customer to
gain their understanding of all services provided
Determine the progress of repair/service orders and inform customers accordingly
Ensure comprehensive re-delivery check of customer vehicle, ensuring
cleanliness and that all items identified for service/repair have been carried out
appropriately and on schedule
Review results of customer satisfaction surveys with the service manager
Establish positive relationships with customers
Meet the dealership standards for repair/order production
Experience as a Service Advisor is preferred
Sales experience
High school diploma or equivalent
Professional personal appearance
All applicants must be authorized to work in the USA
Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.
Experience The Parks Promise
At Parks Automotive Group, a promise is more than words. It’s a commitment to our valued customers and a way of life for our employees. • We promise to deliver efficient service that responds to customers’ needs in a timely manner, ultimately saving them time and money. • We promise to communicate openly, displaying fairness and honesty in every interaction. • We promise to do what we say we’re going to do when we say we’re going to do it. And if we ever fall a little short of this standard, we promise to make things right. We promise to do better, to be better, every day. That’s the Parks Promise.
Offices: 4502 W. BROAD ST, Richmond, VA 23230, US
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