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$18/hr
Part-time
Posted 8d ago
~15 hrs/week
Responsibilities
The Repair & Parts Associate is responsible for delivering high-quality repair and assembly services while maintaining accurate inventory levels. They must provide exceptional customer service by responding to inquiries and resolving requests in a timely manner.
Requirements
Candidates must possess excellent communication skills, intermediate computer proficiency, and the ability to use measurement tools accurately. The role requires a team player who can prioritize tasks effectively in a fast-paced environment.
Full job description
Repair & Parts Associate Part Time
$18 per hour
10-15 Hours per week including required Saturdays
CompanyOverview
Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home decor products, including rugs, furniture, mirrors, fans and wall decor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.
Job summary
Deliver the highest quality of repairs and part assembly service to clients with prompt, and accurate results. Deliver exceptional internal and external customer service standards.
Essential Job Functions
Deliver exceptional customer service and provide timely response and resolution to customer requests and concerns
Follow up on customer inquiries and orders in a timely manner.
Research and fill parts requests, facilitate parts ordering
Replicate customer requests and manufacture design to customer satisfaction.
Maintain a safe and organized workplace
Other assigned tasks as needed by management
Qualifications:
Team player
Ability to proactively and professionally present feedback to management to foster a positive working environment.
Excellent communication skills.
Ability to successfully establish and maintain effective, professional relationships with DC team members and internal customers.
Ability to effectively prioritize and remain focused in a fast paced, growing work environment.
Intermediate computer and keyboard skills and MS office skill set.
Must be able to accurately read and use rulers and other basic measurements tools
Attention to Detail
**Shades of Light is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Online lighting and home decor retailer for residential and professional design customers. Distinguish your Style.
Industry
Retail
Company size
51-200 employees
Founded
1986
Headquarters
Midlothian, VA
LinkedIn followers
886
Shades of Light (www.shadesoflight.com) is an online retailer, designer, and manufacturer of lighting and home decor with retail locations in Virginia. From chandeliers and pendant lights to vanity lights, ceiling fans, rugs, mirrors, accent furniture, Shades of Light is passionate about helping you distinguish your personal style in any space. Customers range from residential design enthusiasts undertaking home renovation projects to commercial businesses and professional designers who participate in Hospitality and Designer Trade programs:
• Hospitality Program: https://www.shadesoflight.com/pages/hospitality
• Designer Trade Program: https://www.shadesoflight.com/pages/trade
Since 1986, Shades of Light has offered unique, high-quality designs through an award-winning catalog, website, and showrooms. As a leader in fashion-forward design, Shades of Light is committed to excellence in customer service, technical expertise, and unique custom products, including hundreds of products created by an in-house design team.
• Company Story: https://www.shadesoflight.com/pages/our-story
• Catalog: https://www.shadesoflight.com/pages/catalog
• Design Guides & Tips: https://www.shadesoflight.com/blogs/design-guides
• Customer Care: https://www.shadesoflight.com/pages/customer-care
Interested in joining the Shades of Light team? Review available postings to see how your talent can fit Shades of Light’s mission.
• Careers: https://www.shadesoflight.com/pages/jobs
Offices: 14001 Justice Road, Midlothian, VA 23113, US · 4924 West Broad St., Richmond, VA 23230, US · 9912 Midlothian Turnpike, Richmond, VA 23235, US
Direct SalesSalesRetailHome Furniture & Housewares StoresRetail and wholesale
How many Customer Service & Support jobs are open in Richmond, VA right now?
There are currently 2,249 open customer service & support positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Richmond, VA?
Companies currently hiring include CoStar Group, CVS Health, Dollar Tree Stores, Shamin Hotels, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Richmond, VA?
Yes — 161 of the 2249 open customer service & support positions offer remote or hybrid work (88 remote, 73 hybrid).
How do I apply for Customer Service & Support jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.