Richmond, Virginia, United States · On-site
Associate Client Escalation Specialist 11-8pm Shift <br> Job Description <br> Associate Client Escalation Specialist 11am-8pm Shift Company Intro CoStar Group is a leading global provider of commercial and residential re…
Skills: Customer Service, Escalation Management, Technical Troubleshooting, Negotiation, Root Cause Analysis
Richmond, Virginia, United States · On-site
$75k–$110k/yr
Job DetailsJob Location: West Broad Honda - Richmond, VA 23294Position Type: Full TimeSalary Range: $75,000.00 - $110,000.00 HourlyAt West Broad Honda, your career can be driven. As part of Page Auto Group, we offer a pl…
Skills: Vehicle Repair, Automotive Maintenance, Diagnostic Skills, Supervision, Mentoring
Richmond, Virginia, United States · On-site
$25/hr–$35/hr
Servers The Granite Grill in Richmond, Virginia, is hiring part-time and full-time servers to join the opening service team of this highly anticipated, new full-service restaurant! We are looking for energetic, friendly,…
Skills: Customer Service, Communication, Multitasking, Menu Knowledge, Order Taking
Richmond, Virginia, United States · On-site
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Coaching, Communication, Consultative Selling, Customer Education, Customer Engagement
Richmond, Virginia, United States · On-site
$14/hr–$21/hr
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A…
Skills: Retail Sales, Customer Service, Communication Skills, Relationship Building, Problem Solving
Richmond, Virginia, United States · On-site
$13/hr–$15/hr
Job DetailsJob Location: PMC-Central Virginia Area Command - Richmond, VA 23220Position Type: Part Time with Benefits 20 or MoreEducation Level: High School Diploma/GEDSalary Range: $13.77 - $15.00 HourlyTravel Percentag…
Skills: Customer Service, Payment Processing, Facility Maintenance, Surveillance, Incident Reporting
Richmond, Virginia, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Armed Security, Patrolling, Customer Service, Emergency Response, Access Control
Chester, Virginia, United States · On-site
$30/hr–$34/hr
Community: Broadwater Number of Units: 150 About Fairfield If you're driven and seek a collaborative workplace that makes a difference, Fairfield might be the place for you. As a leader in the multifamily housing industr…
Skills: HVAC Repair, Electrical Repair, Plumbing, Carpentry, Drywall
Richmond, Virginia, United States · On-site
$22/hr–$22/hr
SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active deve…
Skills: Leasing, Sales Closing, Marketing Planning, Customer Service, OneSite
Richmond, Virginia, United States · On-site
$22/hr–$25/hr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Richmond, Virginia, United States · On-site
$21/hr–$28/hr
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Relationship Building, Customer Service, Cash Handling, Financial Needs Analysis, Digital Banking Tools
Richmond, Virginia, United States · On-site
Overview Find Your Fire at Firebirds Wood Fired Grill At Firebirds, we create extraordinary guest experiences through genuine hospitality, handcrafted cocktails, and attentive service. As a Bartender, you’ll be a key par…
Skills: Mixology, Customer Service, POS Systems, Alcohol Safety, Menu Knowledge
Richmond, Virginia, United States · On-site
Service Center Richmond - Eubank Rd JOB SUMMARY Caliber Collision has an immediate job opening for a Collision Estimator to perform all-purpose duties, which may include, but not limited to: Writing estimates, conducting…
Skills: Collision Estimating, CCC1 Software, Sales, Vehicle Inspection, Total Loss Administration
Richmond, Virginia, United States · Remote OK
$62k–$107k/yr
Req ID: 382870 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are…
Skills: Microsoft 365, Exchange Online, PowerShell, Microsoft Entra ID, Azure AD
Richmond, Virginia, United States · On-site
$95k–$100k/yr
Multifamily Research Manager <br> Job Description <br> Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included…
Skills: Team Leadership, People Management, Microsoft Excel, Microsoft Office 365, KPI Management
Richmond, Virginia, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Personnel Supervision, Crisis Management, Customer Service, Scheduling Software, Billing Software
Richmond, Virginia, United States · On-site
$13/hr–$15/hr
Job DetailsJob Location: PMC-Central Virginia Area Command - Richmond, VA 23220Position Type: Part Time with Benefits 20 or MoreEducation Level: High School Diploma/GEDSalary Range: $13.77 - $15.00 HourlyTravel Percentag…
Skills: Customer Service, Payment Processing, Facility Maintenance, Surveillance, Incident Reporting
Richmond, Virginia, United States · On-site
$47k–$54k/yr
Title: DMV Customer Service Center Work Leader - Richmond Central CSC - Pos.# 02021 State Role Title: Hiring Range: $47,355.00 - $54,458.25 Pay Band: 3 Agency: Department of Motor Vehicles Location: RICHMOND CENTRAL CSC …
Skills: Customer Service, Conflict Resolution, Staff Coaching, Training Development, Financial Processing
Richmond, Virginia, United States · On-site
$7/hr–$7/hr
Job DetailsJob Location: Richmond, VA 23235Salary Range: $7.25 - $7.25 Hourly Job Title: Bartender Organizational Structure: Department: Food and Beverage Reports To: Bar Manager, Supervision:None Pay Structure: Hourly, …
Skills: Mixology, Customer Service, Payment Processing, Inventory Management, Time Management
Richmond, Virginia, United States · On-site
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly…
Skills: Customer Service, Patient Registration, Appointment Scheduling, Insurance Verification, Medical Billing
Richmond, Virginia, United States • On-site
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Manage and resolve escalated customer and internal employee issues regarding products, billing, and technical applications. Provide second-tier support, perform root cause analysis for product issues, and maintain high standards of customer service to ensure subscription renewals.
Requires a bachelor's degree and at least one year of experience in customer support or as a researcher. Candidates must have experience building rapport over the phone and be available for the 11am-8pm shift.
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Job Description
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Associate Client Escalation Specialist 11am-8pm Shift
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
Learn more about CoStar.
CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence.
As a CoStar Associate Client Service Escalation Specialist, you will be responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs by providing professional, efficient, helpful and courteous support via CoStar’s Call Centers so that our customers have a productive and enjoyable experience and in turn will renew their subscriptions on the CoStar suite of products and services. In this role, you will be the escalated representative for all customer issues answering calls/emails from CoStar’s customers and internal employees on a wide variety of issues.
Be the customer’s and/or internal employees’ point of contact for any escalated questions related to our products, research, billing, etc.
Answer incoming calls; diagnose technical and application calls from customers and internal employees to ensure that the customer’s need have fully been satisfied
Second tier of support for internal employees. Take escalated calls and provides consultation on policies and procedures as well as technical support for CoStar products and applications. Provide internal employees direct feedback after case resolution
Own the question or issue until it is resolved to make sure the customer’s experience is a good one
Use negotiation and excellent customer service to handle escalated calls from internal employees and clients
Provide product knowledge and skills training on a one-to-one basis with internal employees and/or clients
Support sales colleagues to ensure the highest standard of customer service is maintained
Assist clients with usage of application including problem-solving application and network-related issues and running complimentary standard reports when customers need them and are unable to access our program(s) for technical reasons
Tracks and coordinates escalated customer issues which require management response. Ensures follow-up and all concerns for possible trending analysis. Proactively recognize and alert others to trends impacting customer service
Enter actions for all client contact in Enterprise including notes detailed enough that subsequent users can track your actions
Diagnosis and resolve software program problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers. Researches and communicates new solutions based on client needs / requests
Responsible for providing exhaustive and complete troubleshooting
Promote teamwork and cooperative effort
BASIC QUALIFICATIONS & EXPERIENCE
Minimum of 1 year as an Associate Tenant Researcher, Associate Multifamily Researcher or in a Customer Support role
Bachelors’ degree from an accredited, not-for-profit University or College
Experience in customer service, building rapport over the telephone and overcoming objections
11-8pm shift, may require some Saturdays along with CoStar Holidays.
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
The final salary or hourly rate offered for this role with fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.
This role pays $60,000 annually.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a global leader in commercial real estate information, analytics, online marketplaces, and 3D digital twin technology. Founded in 1986, CoStar Group is dedicated to digitizing the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. CoStar Group’s major brands include CoStar, a leading global provider of commercial real estate data, analytics, and news; LoopNet, the most trafficked commercial real estate marketplace; Apartments.com, the leading platform for apartment rentals; Homes.com, the fastest-growing residential real estate marketplace; and Domain, one of Australia’s leading property marketplaces. CoStar Group’s industry-leading brands also include Matterport, a leading spatial data company whose platform turns buildings into data to make every space more valuable and accessible, STR, a global leader in hospitality data and benchmarking; Ten-X, an online platform for commercial real estate auctions and negotiated bids; and OnTheMarket, a leading residential property portal in the United Kingdom. CoStar Group’s websites attracted over 143 million average monthly unique visitors in the third quarter of 2025, serving clients around the world. Headquartered in Arlington, Virginia, CoStar Group is committed to transforming the real estate industry through innovative technology and comprehensive market intelligence. From time to time, we plan to utilize our corporate website as a channel of distribution for material company information. For more information, visit CoStarGroup.com.
Offices: 1201 Wilson Blvd, Arlington, Virginia 22209, US · 181 Bay St, Suite 3420, Toronto, Ontario M5J, CA · 81, Rue Taitbout, Paris, Île-de-France 75009, FR · Calle de Serrano, 47, 13th Floor, Madrid, 28001, ES · 32 London Bridge, 26th Floor, The Shard, London, England SE1 9SG, GB
There are currently 1,740 open customer service & support positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CoStar Group, AutoZone, CVS Health, Dollar Tree Stores, Kroger, among others. Browse the listings above to see every active employer.
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