Customer Service & Support Jobs in Richmond, Australia (Now Hiring) — 11 open

Calling all experience creators!

Let’s go to the pub!” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

• There's places to go, so dream big!
• An exciting opportunity to grow your career in Loyalty Marketing
• As the Marketing Coordinator - Loyalty, you contribute to the development and execution of customer benefits and offer operations of the ALH pub+ Loyalty program.

This position will see you working across the Marketing team and partnering with the wider business to embed the program consistently and drive initiatives to grow and retain the ALH member base.

Sound good? Read on:
Here’s a taster of the Marketing Coordinator responsibilities:

• Coordinate loyalty offers setup, testing, and tracking to ensure accuracy and timeliness. 
• Assist with the development of the annual loyalty calendar and offer campaign schedule.
• Assist with day-to-day operations of the loyalty program, including member queries and program updates
• Support the creative brief and communications with all internal stakeholders (Marketing, Event, Operations etc) and channel agencies to ensure clarity of loyalty message across marketing activity. 
• Provide administrative support to the loyalty team, including scheduling meetings, tracking project timelines, and maintaining documentation related to marketing initiative
• Work closely with internal teams and external vendors to support campaign execution, ensuring seamless communication and coordination between stakeholders.
• Are flexible and work cross functionally with the broader marketing team to support execution of initiatives outside of your core role when required.
• Assist with managing the loyalty budget, including processing invoices, raising purchase orders (POs), and updating budget trackers to ensure accurate and timely financial management.
• Act as the front door for Service Desk support, handling and resolving venue team queries, escalating to relevant managers when necessary.
• Provide support across various marketing functions, collaborating with other teams as required to ensure smooth execution of initiatives beyond the core responsibilities.
• Demonstrate the ALH Values and Ways of Working, contributing positively to the team culture and ensuring alignment with company goals.

Now let’s talk about you: 

• Experience (1-2 Years) working in a dedicated Marketing environment, preferably in Retail & Hospitality or similar fast paced environment.
• Tertiary qualifications in business and/or marketing preferred.
• Experience with loyalty programs or understanding customers is highly preferable; with experience in proposition delivery & development or CRM/Comms capacity.
• Strong writing, editing, presentation & communication skills.
• High attention to detail with excellent interpersonal skills and relationship building skills.
• Ability to manage and prioritise tasks whilst working to agreed time frames.

The benefits are good too! 

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators 

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup 

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au
 
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.