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Full-time
bachelor degree
Posted 85d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
Provide Tier 2 production support for telecom OSS/BSS applications to ensure high availability and operational stability. This includes managing support tickets, performing root cause analysis for critical incidents, and collaborating with cross-functional teams for issue resolution.
Requirements
Requires a bachelor's degree in Computer Science or Engineering and at least one year of technical expertise in programming languages like Java, Python, or SQL. Candidates must have strong analytical skills and knowledge of the production support lifecycle and incident management.
Full job description
Overview
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Responsibilities
Provide Tier 2 (L2) production support for telecom OSS/BSS applications, ensuring high availability and operational stability.
Research, diagnose, troubleshoot, and resolve application incidents, software defects, and technical issues within defined SLAs.
Manage support tickets efficiently, including timely acknowledgment, investigation, resolution, escalation, and regular stakeholder updates.
Own and deliver Root Cause Analysis (RCA) reports for Priority 1 (P1) and Priority 2 (P2) incidents within SLA timelines.
Monitor production environments, support deployment activities, and participate in release validation and post-deployment verification.
Follow established incident management, problem management, and escalation procedures for unresolved issues.
Identify opportunities to automate repetitive operational tasks, improve monitoring, and enhance support efficiency.
Collaborate with development, QA, infrastructure, and business teams to ensure prompt issue resolution and service continuity.
Support 24x7 production operations through rotational shifts, on-call support, and maintenance activities.
Develop and maintain operational documentation, troubleshooting guides, and knowledge base articles.
Provide technical guidance, training, and support to internal teams as required.
Requirements
1+ years technical expertise in one or more programming/scripting languages such as Java, .NET, C/C++, Python, Shell Scripting, and SQL.
Solid knowledge of production support lifecycle, incident management, change management, and production deployment processes.
Strong analytical, troubleshooting, and problem-solving skills.
Experience with automation of operational and support processes.
Excellent verbal and written communication skills with the ability to interact effectively with technical and business stakeholders.
Bachelors degree in Computer Science, engineering or related.
Related keywords
OSSBSSTelecomL1 SupportL2 SupportJava.NETC++PythonShell ScriptingSQLIncident ManagementProblem ManagementChange ManagementRoot Cause AnalysisSLA
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.
Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.
A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Offices: No. 25 A&B, South Phase 5th cross street, Thiru Vi Ka Industrial Estate. Guindy, Chennai, Tamilnadu 600032, IN · Sarjapur Main Road, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, 5th floor, North Wing, Bengaluru East, Karnataka 560103, IN · Rajiv Gandhi Salai, No.283/4, 4th Floor, PrinceInfo City-II, Chennai , Tamil Nadu 600056, IN · Win Aoyama 942, 2-2-15 Minami-Aoyama, Synophic Japan Co. LTD, Minato-ku, Tokyo, JP · Grand Central Railway station, Sector 40, 10th floor, A wing, Tower 1, Seawoods, Navi Mumbai, Maharashtra 400 706, IN
IT services for Communications IndustryOSS/BSSNMS offeringsM2MIoT OfferingsDevOps & Remote Infrastructure ManagementBusiness Process ServicesAnalyticsArtificial IntelligenceRobotic Process Automation
How many Customer Service & Support jobs are open in Richardson, TX right now?
There are currently 554 open customer service & support positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Richardson, TX?
Companies currently hiring include Albertsons Companies, Celestica, Realpage, Allied Universal, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Richardson, TX?
Yes — 67 of the 554 open customer service & support positions offer remote or hybrid work (20 remote, 47 hybrid).
How do I apply for Customer Service & Support jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.