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H&R Block
Tax Associate
Redmond, Washington, United States · On-site
Entry level
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$21/hr–$30/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Paid time off, Tuition reimbursement, 401k
Posted 30d ago
Apply by Aug 13
~40 hrs/week
Responsibilities
The Specialty Healthcare Coordinator partners with specialists to secure financial commitments from patients for diagnosed treatments. They are responsible for managing specialist schedules, educating patients on financial options, and ensuring a smooth patient experience.
Requirements
Candidates must have a high school diploma or GED, with preference given to those with prior experience in dentistry, insurance, or business. Strong interpersonal, communication, and organizational skills are required to succeed in this fast-paced environment.
Full job description
Description
Now is the time to join the Redmond Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview
The primary role of the Specialty Healthcare Coordinator (SHC) is to partner with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC should demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Specialists schedules productive for smooth specialty days. The Specialty Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned
Qualifications
High School Diploma or general education degree (GED)
Travel might be required between offices
Preferred
Prior course work or on-the-job training in the fields or dentistry, insurance, or business.
Knowledge/Skills/Abilities
Knowledge of office practices, technology applications and patient insurances
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members
Influencer (active listener/observer of behavior; creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to multi-task effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially Patient records
Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
With 1,000+ practices in 24 states, PDS Health empowers clinicians through business support to enhance patient care.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1994
Headquarters
Henderson, Nevada
LinkedIn followers
61,073
Founded in 1994, PDS Health is a leading healthcare support organization that partners with dental and medical providers across the U.S., providing comprehensive business services that enable clinicians to focus on high-quality patient care.
Our innovative approach includes an integrated health record system that combines dental and medical data, giving clinicians a complete view of patient health. This platform enhances care coordination, allows for early detection of health issues, and improves patient outcomes, ultimately reducing overall healthcare costs.
We strive to be the provider of choice in every market by equipping clinicians with access to advanced, proven technologies and offering ongoing professional development opportunities. Our commitment to education and training supports clinicians and team members in growing their careers, ensuring they have the skills and knowledge to excel in their fields.
PDS Health has been recognized multiple times on the Inc. 5000 list of America’s fastest-growing private companies and named one of the 50 most community-minded companies in the nation. With over 1,000 practices in 24 states, we are dedicated to creating healthier, happier patients and making a positive impact in the communities we serve.
Offices: 3521 Volunteer Blvd, Henderson, Nevada 89044, US · 17000 Red Hill Ave., Irvine, CA 92614, US
How many Customer Service & Support jobs are open in Redmond, WA right now?
There are currently 390 open customer service & support positions in Redmond, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Redmond, WA?
Companies currently hiring include Microsoft, SpaceX, Kroger, Starbucks, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Redmond, WA?
Yes — 44 of the 390 open customer service & support positions offer remote or hybrid work (11 remote, 33 hybrid).
How do I apply for Customer Service & Support jobs in Redmond, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.