Qingdao, Shandong, China · On-site
Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how t…
Skills: Technical Support, Troubleshooting, Diagnostics, Pneumatics, Hydraulics
Qingdao, Shandong, China · On-site
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Skills: Relationship Management, Wealth Management, Financial Planning, Sales, Customer Service
Qingdao, Shandong, China · On-site
Job Description Summary Leads the execution of Ocean Customer Experience operations within a defined team scope by driving performance management, ensuring high-quality customer issue resolution, and supporting continuou…
Skills: Customer Experience, Team Management, Performance Management, Problem Solving, Stakeholder Management
Qingdao, Shandong, China · On-site
Leads the execution of Ocean Customer Experience operations within a defined team scope by driving performance management, ensuring high-quality customer issue resolution, and supporting continuous process improvements. …
Skills: Team Management, Customer Experience, Performance Management, Stakeholder Management, Problem Solving
Qingdao, Shandong, China · On-site
Job Description Summary作为Area leader 1，合理分配区域内场地，协调日常管理； 2，推动团队工作效率提升； 3，及时有效的给到团队成员职业发展建议； 4，配合区域运营经理解决所在区域的客户问题及进行定期客户拜访 作为一名现场服务工程师，您将负责在指定区域内与客户代表建立并保持良好的人际关系，确保客户满意度，并负责维护与某一成像设备（或多种设备）相关的所有型号设备的正常运行。 GE HealthCare …
Skills: Field service, Team leadership, Customer relationship management, Medical equipment maintenance, Quality management
Qingdao, Shandong, China · On-site
The Customer Experience Specialist is responsible for managing and coordinating end-to-end logistics operations for assigned customers within the Maersk network. The role serves as a key point of contact across multiple …
Skills: Logistics operations, Supply chain management, Problem-solving, Stakeholder management, Root cause analysis
Qingdao, Shandong, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Logistics operations, Supply chain management, Problem-solving, Root cause analysis, Process improvement
Qingdao, Shandong, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Logistics operations, Supply chain management, Problem-solving, Root cause analysis, Process improvement
Qingdao, Shandong, China · On-site
如果您是一个对香水、化妆品和护肤品充满热情的有志之才，您将有机会加入我们的美容顾问团队，与客户共同创造故事，为他们创造独特的时刻。 借助您的独特经历，在香奈儿您将致力于 站在时尚的最前沿，展现对香水及美容品的热情及专业知识； 维系香奈儿的品牌形象； 不仅仅关注于介绍香奈儿作品本身，同时传递品牌风格与梦想； 负责客户体验的全过程，让每位顾客都有机会感受香奈儿更多作品的魅力； 时刻展现积极态度，不断提高服务水平，超越客户的期望。 赋予您无限…
Skills: Communication Skills, Sales Techniques, Customer Relationship Management, Product Knowledge, Visual Merchandising
ASM International N.V.Qingdao, Shandong, China · On-site
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more…
Skills: Process Support, New Product Installation, Project Scope Definition, Resource Planning, Risk Assessment
Qingdao, Shandong, China · On-site
Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find profe…
Qingdao, Shandong, China · On-site
Maersk Container Industry Qingdao is currently seeking a SC Technical Supporter, with reference to the Manager for Modularization and SC support. We offer you a challenging and exciting job in a well-established internat…
Skills: Refrigeration Principles, AX System, EasyCreator, CAD Software, ERP Experience
Qingdao, Shandong, China · On-site
Continue improving CECO Quality Management System according to IATF 16949 and customer requirement. 依据IATF 16949标准及客户要求，持续完善质量管理体系 Develop new products with engineering department and get customer final approval. 与工程部门协同…
Skills: IATF 16949, Quality Management System, Internal Auditing, Corrective Actions, KPI Tracking
Qingdao, Shandong, China · On-site
The Customer Service Agent is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach. This role involves providing effective business solutions th…
Skills: Customer Service, Logistics, Shipping, English Proficiency, Mandarin Proficiency
Qingdao, Shandong, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Logistics Operations, Problem Solving, Customer Experience, Stakeholder Coordination, Root Cause Analysis
Qingdao, Shandong, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Logistics Operations, Problem Solving, Customer Experience, Stakeholder Coordination, Root Cause Analysis
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight, Logistics Management, Freight Forwarding, Supply Chain Operations, Booking Processes
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight Operations, Supply Chain Management, FCL and LCL Shipping, Process Design, Client Relationship Management
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight, Logistics, Freight Forwarding, Supply Chain Operations, Booking Processes
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight Operations, Supply Chain Management, Freight Forwarding, Process Design, Client Relationship Management
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The Technical Support Engineer is responsible for the installation, qualification, and maintenance of ASML systems at customer sites. They provide second-line technical support by analyzing complex problems, executing repairs, and transferring knowledge to first-line engineers and customers.
Candidates must hold a Bachelor's degree in a relevant technical field such as Electrical Technology, Mechatronics, or Mechanical Engineering. Experience in the semiconductor industry and specialized knowledge in pneumatics, hydraulics, or electronics is preferred.
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.
Entry level, acts as second line technical support based on general knowledge of the systems.
BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.
Handover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures.
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Explain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.
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Signal gaps and improvement opportunities and reports it to the relevant stakeholders
Maintain and broaden own knowledge, shares best known methods within their work group (site/cluster).
Delivers basic technical knowledge and skills transfers to first line field engineers.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Changing the world, one nanometer at a time
Who are we? ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world. What do we do? We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips. Who are our people? While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward. If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be. Join us!
Offices: De Run 6501, Veldhoven, 5504DR, NL · Matheson Street 1, Times Square Tower Two, Suites 3704-6, Hong Kong, HK · 2650 W Geronimo Pl, Chandler, Arizona 85224, US · 77 Danbury Road, Wilton, CT 06897, US · 11F, No.1, Sec 3, Gongdao 5th Road, Taifei ONE, Hsinchu City, 30069, TW
There are currently 23 open customer service & support positions in Qingdao, China listed on Clera. New openings are added daily as companies post roles.
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