Qingdao, Shandong, China · On-site
Leads the execution of Ocean Customer Experience operations within a defined team scope by driving performance management, ensuring high-quality customer issue resolution, and supporting continuous process improvements. …
Skills: Team Management, Customer Experience, Performance Management, Stakeholder Management, Problem Solving
Qingdao, Shandong, China · On-site
The Customer Experience Specialist is responsible for managing and coordinating end-to-end logistics operations for assigned customers within the Maersk network. The role serves as a key point of contact across multiple …
Skills: Logistics operations, Supply chain management, Problem-solving, Stakeholder management, Root cause analysis
Qingdao, Shandong, China · On-site
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more …
Skills: Commercial Sales, Industrial Sales, Account Management, Business Solutions, Customer Relationship Management
Qingdao, Shandong, China · On-site
Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find profe…
Qingdao, Shandong, China · On-site
职务描述 • Responsible for operational excellence across MPL product family and transport modes to meet customer deliverables • Partner with commercial,growth enablement, QHSE and procurement to aid in the strategic developm…
Skills: Project Management, Operational Excellence, Cross-functional Leadership, Customer Relationship Management, Supply Chain Management
Qingdao, Shandong, China · On-site
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resource…
Skills: People Management, Mechanical Engineering, 3D Design Software, Autodesk Inventor, Autodesk Vault
Qingdao, Shandong, China · On-site
Maersk Container Industry Qingdao is currently seeking a SC Technical Supporter, with reference to the Manager for Modularization and SC support. We offer you a challenging and exciting job in a well-established internat…
Skills: Refrigeration Principles, AX System, EasyCreator, CAD Software, ERP Experience
Qingdao, Shandong, China · On-site
The Customer Service Agent is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach. This role involves providing effective business solutions th…
Skills: Customer Service, Logistics, Shipping, English Proficiency, Mandarin Proficiency
Qingdao, Shandong, China · On-site
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more …
Skills: Commercial Sales, Industrial Sales, Account Management, Customer Relationship Management, Business Solutions
Qingdao, Shandong, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Logistics Operations, Problem Solving, Customer Experience, Stakeholder Coordination, Root Cause Analysis
Qingdao, Shandong, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Logistics Operations, Problem Solving, Customer Experience, Stakeholder Coordination, Root Cause Analysis
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight, Logistics Management, Freight Forwarding, Supply Chain Operations, Booking Processes
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight Operations, Supply Chain Management, FCL and LCL Shipping, Process Design, Client Relationship Management
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight, Logistics, Freight Forwarding, Supply Chain Operations, Booking Processes
Qingdao, Shandong, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Ocean Freight Operations, Supply Chain Management, Freight Forwarding, Process Design, Client Relationship Management
Qingdao, Shandong, China · On-site
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case…
Skills: Customer Experience, Case Management, Customer Onboarding, Relationship Management, Contract Management
Qingdao, Shandong, China · On-site
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …
Skills: International Freight Forwarding, Export FCL/LCL, Cargo Arrangement, Document Checking, Customer Communication
Qingdao, Shandong, China · On-site
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resource…
Skills: ERP Systems, Class Society Coordination, Milestone Planning, Document Control, Technical Communication
Qingdao, Shandong, China • On-site
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The Team Lead is responsible for managing ocean customer experience operations, including team performance, productivity, and the resolution of customer issues. They act as a bridge between strategy and execution to ensure high-quality service delivery and continuous process improvement.
Candidates must have experience in customer experience, ocean products, or operations, along with strong team management and coaching skills. Proficiency in English is required, and near-native proficiency in Japanese is mandatory for this specific role.
Accountabilities
•Execution of Ocean CX strategy within team scope
•Team performance management (productivity, quality, SLA, engagement)
•First-time customer issue resolution at team level
•Continuous improvement of operational processes within team scope
•Support rollout and adoption of systems/platforms
•People management and capability development
Critical Tasks
•Translate operational goals into daily/weekly team plans and monitor execution
•Manage team performance through KPIs, coaching, and regular follow-ups
•Ensure timely and high-quality customer issue resolution with minimal escalations
•Identify process gaps and drive improvement initiatives within the team
•Support system and platform rollout by ensuring team readiness and adoption
•Act as escalation point and coordinate with stakeholders to resolve blockers
•Stakehder management
Requirement / Capabilities
•Experience in Customer Experience / Ocean Product / Operations
•Team management and coaching skills
•Stakeholder communication and coordination skills
•Strong execution and problem-solving capability
•Process minded with understanding of end-to-end impact
•Change management and team engagement capability
•Project management exposure/experience
•Highly result oriented, ready to take challenges and able to work under pressure
•Possess fluent English speaking and writing skills. (For roles involving Japan or Korea, near-native proficiency in Japanese or Korean is required, with strong verbal communication and understanding of relevant business cultures preferred.)
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Performance Measures
Specific
•CSAT (Survey per case)
•Case management relevant KPIs
•Contact per shipment (Self-service adoption)
•First case resolution
•SLA related KPIs
•Quality audit
•Team productivity
•Team engagement
•Upselling & Cross Selling
•Agent view follow up
Shared
•NPS
•IQ
•Productivity
•Revenue Leakage
•SGA
•Regional RoFo
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
There are currently 18 open transportation positions in Qingdao, China listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include A.P. Moller - Maersk, Flexport, Alfa Laval, FedEx, CMA CGM, among others. Browse the listings above to see every active employer.
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