Poznan, Greater Poland Voivodeship, Poland · Remote OK
Mid level$2.5B raised
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Poznan, Greater Poland Voivodeship, Poland · Remote OK
$168k–$192k/yr
Senior
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Poznan, Greater Poland Voivodeship, Poland · Remote OK
Mid level
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Full-time
bachelor degree
Remote Work Model, Flexible Working Hours, Private Medical Care, Dental Care, Life Insurance, Multisport Card
Posted 43d ago
~40 hrs/week
Remote in Poznań, Lublin Voivodeship, Poland
Responsibilities
Provide regional execution and operational support for HR Technology across Europe to ensure stable service performance and SLA compliance. Manage incidents, requests, and system enhancements while partnering with global HR and IT teams to improve the employee experience.
Requirements
Requires a Bachelor's degree in HR, IT, or Business and experience in HRIT or service delivery roles, specifically with systems like SAP SuccessFactors. Candidates must possess strong analytical skills and the ability to manage priorities within a global, matrixed environment.
Full job description
Company Description
To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.
O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.
With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, O-I is a truly global maker of glass packaging.
Job Description
You will provide a regional execution and operational delivery support for HR Technology across Europe. In this role you will ensure stable, responsive, and high-quality service outcomes across HR systems, partnering with the regional IT Business Partner, Global HR Apps, and HRIT Operations to deliver business-aligned solutions and maintain operational performance. You will act as the regional execution arm of HR Technology delivery, ensuring incidents, enhancements, and releases are effectively delivered while maintaining a strong employee experience.
Key Responsibilities
Deliver HR Technology Services Across Europe: ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support.
Support Business Demand and Solution Delivery: Translate regional HR requirements into actionable system solutions, partnering with the HR Technology Business Partner and Global HR teams to deliver prioritized enhancements aligned with global strategy.
Manage Incidents, Requests, and Service Performance: Own the resolution of incidents and service requests, working with internal teams and vendors to drive timely resolution, root cause analysis, and continual improvement of service quality and user experience.
Coordinate Releases, Testing, and Stabilization: Support change and release activities, including testing, deployment readiness, post-go-live support, and transition to stable operations while minimizing business disruption.
Drive Stakeholder Collaboration and Continuous Improvement: Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience.
Qualifications
Bachelor’s degree in Human Resources, Information Technology, Business, or a related field
Experience in HR Technology, HRIT, or Service Delivery roles
Experience supporting HR systems and processes (e.g., SAP SuccessFactors, or similar)
Strong knowledge of incident, request, and release management processes
Ability to work across multiple stakeholders and manage priorities effectively
Analytical mindset with a focus on root cause analysis and improvement
Strong communication skills and a collaborative approach
Ability to operate in a global, matrixed environment
Additional Information
This position reports to the HR Technology Business Partner and Solution Architect - Europe and partners with HRIT Operations, Global HR Apps, HR-GBS, and external vendors.
We offer:
Remote work model
Flexible working hours
Private medical care including dental care
Life insurance
Multisport card
Social fund (e.g. vacation allowance, Christmas allowance)
Employee referral program
If you are passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you. Please apply now or for a confidential conversation please email Katarzyna Toporek
O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.
Department: Information Technology
Location: Poznan
Related keywords
HR TechnologyHRITSAP SuccessFactorsService DeliverySLAIncident ManagementRelease ManagementRoot Cause AnalysisEmployee LifecyclePayroll SupportMatrix EnvironmentHR-GBSSolution ArchitectureIT Business Partner
Transforming glassmaking with purpose, through the Power of Glass.
At O-I Glass, Inc. (NYSE: OI), we are proud to be one of the leading producers of glass bottles and jars around the globe. Glass is not only beautiful, it is also pure, healthy, and completely recyclable, making it the most sustainable rigid packaging material. Headquartered in Perrysburg, Ohio (USA), O-I is the preferred partner for many of the world’s leading food and beverage brands. We innovate in line with customers’ needs to create iconic packaging that builds brands around the world. Led by our diverse team of approximately 19,000 people across 61 plants in 18 countries, we collaborate with customers to create iconic, innovative packaging that builds brands around the world.
Offices: 1 Michael Owens Way, Perrysburg, Ohio 43551, US · En Faraz 5, Mex, Vaud 1302, CH
SustainabilityPackagingManufacturingInnovation and Design ServicesGlass PackagingGlass ManufacturingGlassGlass BottlesDesignFood and Beverage
How many Customer Service & Support jobs are open in Poznan, Poland right now?
There are currently 115 open customer service & support positions in Poznan, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Poznan, Poland?
Companies currently hiring include Jerónimo Martins, Newell Brands, Allegro, Pepco Group, SOFTSWISS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Poznan, Poland?
Yes — 43 of the 115 open customer service & support positions offer remote or hybrid work (10 remote, 33 hybrid).
How do I apply for Customer Service & Support jobs in Poznan, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.