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Full-time
Posted 80d ago
Apply by Jun 24
~40 hrs/week
Responsibilities
The supervisor is responsible for coordinating dining facility staff, managing daily operations, and ensuring compliance with food safety and university policies. They also focus on coaching and developing team members to maintain high standards of service and operational efficiency.
Requirements
Candidates must have proven supervisory experience in food service, demonstrating strong leadership and organizational skills. Proficiency in dining facility operations, including inventory management and health and safety regulations, is required.
Full job description
Overview
A Supervisor at Chick-fil-A Norfolk State University is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Supervisors are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Supervisor’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Supervisors lead by example and set the tone that others will follow.
Responsibilities
Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
Ensure compliance with food safety, health, and university policies for a safe dining environment.
Qualifications
Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
Aptitude for problem-solving, decision-making, and maintaining smooth operations.
Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.
Who We Are:
Norfolk State University is a historically Black university located in Norfolk, Virginia, USA. Established in 1935, it has a strong commitment to providing accessible and quality higher education to African American students. Norfolk State offers a wide range of undergraduate and graduate programs, focusing on academic excellence, research, and preparing students for leadership roles in their communities and beyond.
Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.
Related keywords
SupervisorFood serviceDining facilityOperations managementTeam leadershipInventory controlHealth and safetyStaff trainingCustomer satisfactionOperational excellenceSchedulingWaste reductionComplianceHospitalityNorfolk State UniversityThompson Hospitality
Thompson Hospitality is the largest minority-owned Food Service, and one of the largest Retail Food and Facilities Management companies in the country. It’s a trusted position which has given us a sensibility we also bring to our restaurant group and retail operations.
We’re a family-run organization, built on values that carry over to more than twenty years of client, customer, and community relationships. Every one of us has the same goal: to provide the ultimate client experience. We ask, “How else can we help?” Then we make magic happen.
"It isn’t simply what you do in your life that matters,
it’s who you are."
This was the creed of Thompson patriarch and teacher, Fred Thompson, Sr. And this is how his children, Warren, Fred Jr., and Benita, have chosen to lead this company since its founding in 1992.
What we do every day is in service of our many clients, customers, and communities across the country. We look at every person and project as the most important one of the day. And we are always adding services, products, and systems that make your life easier.Recognized as “Company of the Year” in 2010 by Black Enterprise Magazine, we’re a company whose performance is guided by six simple standards
Serve the Highest Quality Food Provide World-Class Service
Maintain Flexibility to Better Serve Our Clients
Be Accountable For Our Actions
Celebrate Diversity
Give Back to Our Communities
Our mission is to provide a positive experience to every relationship in which we are involved: one Guest, one Client, one Team Member at a time.
Offices: 1741 Business Center Drive, Suite 200, Reston, Virginia 20190, US
Contracted ServicesFood & BeverageRetaurants & Retailand Facility ServicesRetailFood and BeverageTravel
How many Customer Service & Support jobs are open in Norfolk, VA right now?
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Companies currently hiring include Sentara Health, Dollar Tree Stores, Allied Universal, Commonwealth Lodging Management, LLC, Domino's, among others. Browse the listings above to see every active employer.
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