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$75k–$90k/yr
Full-time
high school
Medical, Dental, Vision, Mental health benefits, Employee Stock Ownership Plan (ESOP), 401(k) + matching
Posted 22h ago
~40 hrs/week
Responsibilities
The General Manager oversees all daily store operations, ensuring profitability, safety, and operational excellence. They are responsible for leading and developing a high-performing team while ensuring a seamless shopping experience for customers.
Requirements
Candidates must have a High School Diploma or GED and proven leadership experience in fast-paced retail, food service, or fuel environments. Strong skills in financial analysis, team coaching, and flexible availability for a 24/7 environment are required.
Full job description
As the General Manager (GM), you’re the ultimate leader of the store—setting the vision, driving results, and inspiring your team, every day. You’ll take ownership of everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performancegoals and grow the business to ultimately create an unforgettable experience for our customers and Associates alike.
What You’ll Do:
Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additionalbenefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Proven leadership experience in fast-paced retail, food service, or fuel environments
Proven ability to coach, develop, and inspire career growth in individuals
Excellent communication, customer service, and relationship-building skills
Highly organized, detail-oriented, and able to manage multiple priorities independently
Skilled in problem-solving, critical thinking, and decision-making
Solid understanding of store financials and their impact on business performance
Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.
The projected salary range for this position is $75,000-$90,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Here at Wawa, the sky's the limit.
Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Tennessee, Georgia, Alabama, Florida, and Washington D.C. We're fast-growing and expanding in 2025 and 2026. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs.
We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights.
Guided by our commitment to community, Wawa's 46K+ Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.
We have benefits that fuel well-being, including:*
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups
• Parental Leave
• Wellness Programs
*eligibility requirements may apply
Got growth goals? Looking for a supportive flock? Soar with us!
Offices: 260 W Baltimore Pike, Wawa, PA 19063, US
Food ServiceRetailFueland ConvenienceCoffeeE-CommerceOil and GasRetailFood and BeverageMobile
How many Customer Service & Support jobs are open in Muncie, IN right now?
There are currently 192 open customer service & support positions in Muncie, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Muncie, IN?
Companies currently hiring include Ball State University - College of Architecture and Planning, Meijer, Village Pantry, LLC, DICK'S Sporting Goods, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Muncie, IN?
Yes — 3 of the 192 open customer service & support positions offer remote or hybrid work (2 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Muncie, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.