Customer Service & Support Jobs in Mumbai City, India (Now Hiring) — 502 open — Page 26

Job Purpose

The position will develop and oversee a group of partners who provide services to customers. In this role, you will manage all aspects of Vendor Partner Programs including: new partner recruitment, monitor partner adherence to program requirements, manage day-to-day partner requests, assist with partner support during the authorization and legal agreement process, provide partner training and enablement, connect partners with engagement opportunities, oversee the Vendor Partner business model transformation, as well as monitoring partner success and overall vendor program effectiveness.

Responsibilities

• Own and maintain subscription renewal rates at assigned target
• Manage and maintain existing partner channel
• Develop adequate Product and Program subject matter expertise to train and  lead ISR on subscription license, contract renewals, onboarding process, credit onboarding, vendor tool enablement, internal tools enablement and support tickets
• Responsible for driving Partner programs with sales team for new partner recruitment
• Lead the sales executives on manage the partner channel driving revenue
• Establish and maintain relationships with key partner accounts: C-Level, Principals, Stakeholders, and Affiliated Instructors
• Take weekly sales review and track monthly progress against AFC.

Other Education, Experience, Certification, and KSA

• Experience in Sales and Business Development
• Proven track record on achieving business and revenue targets.
• Experience in managing P&L with the focus on driving profitable business.
• Occasional non-standard work hours or overtime as business requires.
• Frequent Travel Required (50%).

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.