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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$60k–$75k/yr
Full-time
associate degree
Competitive vacation, Paid personal day program, Medical insurance, Dental insurance, Paramedical insurance, Vision insurance
Posted 8d ago
~40 hrs/week
Responsibilities
The Application Specialist I provides technical and sales support by preparing quotations, processing orders, and recommending products to customers. They also coordinate with suppliers to ensure timely delivery and resolve technical inquiries to maintain high service levels.
Requirements
Candidates must have a college diploma in a related field and 3 to 6 years of experience in technical sales or customer service. Proficiency with order entry systems and strong problem-solving abilities are essential for this role.
Full job description
WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution
DUTIES & RESPONSIBILITIES
Prepare, review, and follow up on customer quotations
Provide technical support, product recommendations, costing, and proposal development
Translate customer requirements into accurate product and solution recommendations
Process customer orders and monitor order status through completion
Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
Communicate with customers by phone and email regarding products, orders, and technical inquiries
Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
Deliver after sales support to ensure customer satisfaction
Support business growth by identifying opportunities and strengthening customer relationships
Prepare proposals based on customer requirements, market conditions, and product offerings
Maintain accurate records and documentation related to quotes, orders, and projects
Compile and organize vendor documentation for customer projects
Support collections and payment follow up activities in partnership with the Accounting team
Follow established sales processes, systems, and procedures to ensure operational efficiency
QUALIFICATIONS
College diploma in a related field
3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
Proficiency with order entry and quoting systems (Epicor P21 or similar)
Understanding of customer service principles and best practices
Strong verbal and written communication skills
Strong problem solving and troubleshooting abilities
Ability to manage multiple priorities in a fast paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office (Word, Excel, Outlook)
Strong organizational and customer service skills
Ability to work collaboratively within a team environment
Desirable
Bilingual (English and French)
WORK ENVIRONMENT
Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?
Competitive remuneration including base salary ($60,000-$75,000) + incentive
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy
FUN FACTS
The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions
We create solutions for the people who keep our world flowing.
Industry
Machinery Manufacturing
Company size
201-500 employees
Founded
1938
Headquarters
Mississauga, Ontario
LinkedIn followers
23,169
Since 1938, John Brooks has been solving fluid handling challenges for our customers through the people and products we stand behind. We take pride in our legacy as an independently owned, fourth-generation business that puts our people first. We're committed to creating a culture of excellence by empowering our team to grow with us, building meaningful connections with our customers, and developing lasting partnerships with our suppliers. We deliver personalized customer support, industry-leading expertise, and the highest-quality products, engineered solutions, and services.
Our portfolio includes pumps, spraying equipment, filtration products, valves, and custom-engineered systems for the simplest and most complicated industrial and municipal applications. We provide end-to-end support to help you identify, acquire, engineer and maintain high-quality fluid handling systems of all scales that are built to last –without compromise.
We're proud to be recognized as a 2026 Canadian Business Excellence Award recipient, presented by Excellence Canada, recognizing our commitment to employee engagement, customer excellence, innovation, and continuous improvement. We're also proud to have earned the WSIB Health and Safety Excellence badge, joining more than 4,000 Ontario businesses dedicated to protecting over one million workers.
Interested in joining our team? Visit johnbrooks.ca/join-our-team.
Offices: 2625 Meadowpine Blvd, Mississauga, Ontario L5N 7K5, CA · 4101 Boulevard Industriel, Laval, Quebec H7L 6G9, CA · 6736 59 St NW, Edmonton, Alberta T6B 3N6, CA
PumpsFiltration EquipmentSpray NozzlesValvesCustom Engineered SystemsMunicipal Waste Water ProductsPump and Filter Packaged SystemsTank Cleaning SystemsTank Cleaning SystemsMDA Pressure Vessel Manufacturing
How many Customer Service & Support jobs are open in Mississauga, Canada right now?
There are currently 1,242 open customer service & support positions in Mississauga, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mississauga, Canada?
Companies currently hiring include Shoppers Drug Mart, Walmart, Loblaw Companies Limited, Starbucks, Global Elite Consultants, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mississauga, Canada?
Yes — 277 of the 1242 open customer service & support positions offer remote or hybrid work (100 remote, 177 hybrid).
How do I apply for Customer Service & Support jobs in Mississauga, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.