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Full-time, Part-time
Posted 1d ago
~40 hrs/week
Responsibilities
Provide managerial support to maintain and improve customer service levels while supervising staff and maintaining shop floor standards. Collaborate with the junior management team to drive sales through visual techniques and the achievement of KPIs.
Requirements
Requires 6 months to 1 year of retail management experience and a strong knowledge of global sports brands. Candidates must possess strong communication skills, a high sense of urgency, and proficiency in basic IT tools.
Full job description
Department: Retail Stores Location: Galeries de la Capitale, Quebec City Workplace Type: On-site Job Type: Part-time/Full-time, Permanent
THE TEAM
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
THE ROLE
Our Retail Team is looking for a Supervisor at our Galeries de la Capitale location! Looking for someone with a high sense of urgency, keen eye for detail and driven mentality. The ideal candidate would be part of the store’s Junior Management team, you will provide managerial support and help maintain as well as improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in-store with leadership characteristics such as creativity, problem-solving, and adaptability.
Duties/Responsibilities:
Collaborating with the junior management team to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques
Generate business results and achieve KPI through utilizing in store products
Handling customer complaints and enquiries to provide excellent levels of customer service
Creating innovative strategies to capitalize on sales opportunities
Providing assistance with the maintenance of standards on the sales floor
Encourage and foster personal progression throughout the store
Managing associates within company guidelines, policies and procedures
Providing assistance with the induction and training of new starters
Skills/Experience/Knowledge needed:
Retail management experience of a minimum of 6 months - 1 year.
Openness to feedback and willingness to develop.
High sense of urgency and keen eye for detail.
Positively motivate team members to drive daily sales and meet weekly objectives.
Ability to mitigate issues through problem-solve and troubleshoot issues.
Ability to multi-task and complete tasks in a timely manner.
Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).
Strong verbal and written communication skills.
IT skills- Microsoft Outlook, Word, and Excel is an asset.
Related keywords
RetailSports FashionKPIVisual MerchandisingJunior ManagementCustomer ExperienceStaff TrainingNikeAdidasLacosteThe North FaceOmnichannel RetailStore Operations
Connect Globally, Empower Locally and Inspire Individually.
Industry
Retail
Company size
10,001+ employees
Headquarters
Bury, England
LinkedIn followers
259,192
Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.
Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally driven by a commitment to innovation, excellence, and possibility.
Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence we’d love to hear from you.
Offices: Hollins Brook Way, Bury, England BL9 8RR, GB · Michael Faraday Avenue, Rochdale, England OL16 4GN, GB · 515 Fernhook Avenue, Derby Commercial Park, Derby, England DE21 7BH, GB · Sydney, AU · Vienna, AT
Connect Globally, Empower Locally and Inspire Individually.
Industry
Retail
Company size
10,001+ employees
Headquarters
Bury, England
LinkedIn followers
259,192
Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.
Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally driven by a commitment to innovation, excellence, and possibility.
Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence we’d love to hear from you.
Offices: Hollins Brook Way, Bury, England BL9 8RR, GB · Michael Faraday Avenue, Rochdale, England OL16 4GN, GB · 515 Fernhook Avenue, Derby Commercial Park, Derby, England DE21 7BH, GB · Sydney, AU · Vienna, AT