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Customer Service Rep(04232) - 2433 Colony Crossing Pl
Midlothian, Virginia, United States · On-site
Entry level$1.3B raised
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The technician is responsible for resolving homeowner warranty requests by performing repairs or managing subcontractors. The goal is to maintain high customer satisfaction and ensure all work meets compliance standards.
Requirements
Candidates must have a high school diploma and at least three years of experience in carpentry, drywall, and painting. A valid driver's license and a vehicle capable of carrying supplies are required.
Full job description
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Evaluates homeowner repair issues to determine if they are warrantable items
Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
Schedules and manages subcontractors to make designated warranty repairs
Ensure all repairs are completed within compliance standards
Certifies warranty work is completed within contractor obligations
Develop and maintain good rapport with subcontractors and homeowners
Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
Processes charge-back documentation and invoices
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Ability to travel overnight
Education and/or Experience
High school diploma or general education degree (GED)
Three or more years related experience, including carpentry work, drywall, texture repair and painting
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to work independently and be productive without supervision
Ability to provide a systematic approach in carrying out assignments
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds
Preferred Qualifications
Prior customer service experience a plus
Experience with minor electrical, plumbing and HVAC repair work preferred
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Salary Range for this position is $60,000-$70,000 with additional bonus potential based on experience and qualifications.
Build YOUR future with D.R. Horton, America’s Builder.#WeBuildPeopleToo
The number one homebuilder in America since 2002.
drh.fyi/builder
Industry
Construction
Company size
5,001-10,000 employees
Founded
1978
Headquarters
Arlington, TX
LinkedIn followers
218,188
Total funding
$1.2B
America's Builder is a lofty title, but it's a goal we work toward every day.
D.R. Horton started in 1978 in Fort Worth, Texas, and has grown into a national Fortune 500 company. Since 2002, D.R. Horton has been the number one homebuilder in America.
We build across the country, bringing our homes to new markets and acquiring like-minded home builders. Through our success, our founding vision hasn't changed.
We don't stop building. Wherever the housing market finds itself, we are working to make sure there is a home available for our buyers when they need it. Because we believe homeownership is for everyone, our product lines range from entry-level to luxury.
Come work with us or join the team. We'll be happy to show you why we are America's Builder.
Offices: 1341 Horton Circle, Arlington, TX 76011, US · 2325 Lakeview Parkway, Suite 275, Alpharetta, GA 30009, US · 481 Munn Road E, Suite 150, Fort Mill, SC 29715, US · 11241 Slater Avenue NE, Suite 120, Kirkland, WA 98033, US · 10700 Pecan Park Boulevard, Suite 450, Austin, TX 78750, US
Construction and HomebuildingConstructionFinanceInsuranceProperty InsuranceReal EstateAuto InsuranceProperty Development
How many Customer Service & Support jobs are open in Midlothian, VA right now?
There are currently 310 open customer service & support positions in Midlothian, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Midlothian, VA?
Companies currently hiring include The Wendy's Company, Kroger, DICK'S Sporting Goods, Sheetz, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Midlothian, VA?
Yes — 4 of the 310 open customer service & support positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Midlothian, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.