Customer Service & Support Jobs in Mexico City, Mexico (Now Hiring) — 477 open — Page 7

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

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What you'll do

The Solutions Consultant is passionate about supporting our Sales Team and customers technical questions regarding products and services. This person is accountable for exceeding monthly and quarterly quotas and driving adoption and utilization with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.

 

This position is an individual contributor role reporting to the Manager, Solutions Consultant.

 

Responsibility

• Prepare and deliver technical presentations explaining products or services to customers and prospective customers

• Confer with customers and engineers to assess the solutions needs and to determine software requirements

• Collaborate with sales teams to understand customer requirements and provide sales support

• Secure and renew orders and arrange delivery

• Plan and adapt products to meet customer needs

• Help solve customer problems by creating demos, POC etc

• Recommend improvements to customers, showing how changes will lower costs or increase production

• Help in researching and developing new products

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Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

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What you bring

Basic

• 3+ years' experience as a technology solutions consultant

• 3+ years' experience supporting sales teams and customers technical questions

• 3+ years' experience helping customers solve problems and creating demos and POCs

• Oral Fluent English

Preferred

• Proficient in delivering software demonstrations in-person and virtually

• Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc

• Proven experience working with employees at all levels of an organization

• Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems

• Familiarity with system integration methods such as web services, SOAP APIs, and REST APIs

• Familiarity with web-based solutions, website development, HTML, XML, and structured data

• Familiarity with electronic signature concepts

• Strong verbal and written communication skills

• Willingness to travel as needed

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Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

 

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

 

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

 

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

 

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