Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set…
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Full-time
bachelor degree, postgraduate degree
Posted 10d ago
~40 hrs/week
Responsibilities
The Implementation Engineer guides enterprise customers through the initial deployment and adoption of the ThousandEyes platform to ensure value realization. This involves configuring monitoring, delivering technical training, and acting as a trusted advisor for optimization services.
Requirements
Candidates need a strong foundation in network and application protocols, experience with LAN/WAN environments, and proficiency in at least one programming language. Preferred qualifications include 7+ years of customer-facing experience and a technical degree.
Full job description
Meet the Team
Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.
The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.
Minimum Qualifications
Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes
Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
Experience maintaining or implementing LAN/WAN environments
Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
Experience with at least one programming language (Java, Python, JavaScript, etc.)
Preferred Qualifications
Bachelor’s or advanced degree in a technical field, or equivalent working experience
At least 7+ years experience working in a customer-facing role
Experience with Cloud/SaaS software products
Enjoy a fast-paced, multifaceted environment
Outstanding communication and problem-solving skills
A standout "customer first" attitude
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We securely connect everything to make anything possible.
Industry
Software Development
Company size
10,001+ employees
Founded
1984
Headquarters
San Jose, CA
LinkedIn followers
7,740,367
Total funding
$3M
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
Offices: Tasman Way, San Jose, CA 95134, US · Richardson, Richardson, TX 75082, US · RTP, Morrisville, North Carolina 27560, US · Csorsz utca, Budapest, Budapest 1124, HU · 13600 Dulles Technology Dr, Herndon, VA 20171, US
How many Customer Service & Support jobs are open in Mexico City, Mexico right now?
There are currently 477 open customer service & support positions in Mexico City, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mexico City, Mexico?
Companies currently hiring include Farmacia San Pablo, Scotiabank, HSBC, Macropay, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mexico City, Mexico?
Yes — 107 of the 477 open customer service & support positions offer remote or hybrid work (12 remote, 95 hybrid).
How do I apply for Customer Service & Support jobs in Mexico City, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.