Customer Service & Support Jobs in Memphis, TN (Now Hiring) — 1,431 open — Page 46

Job DetailsJob Location: Occupational Health - Memphis, TN 38103Position Type: Full TimeTravel Percentage: NoneJob Shift: DayJob Category: Ambulatory Support ServicesA Brief Overview
Assists in coordinating the daily operations and activities and facilitates completion of duties and special projects to contribute to the improved operation of the department. Acts as liaison and/or resource and provides professional nursing services according to established standards and practices.

What you will do

Collaborates with Ambulatory Services leadership to develop and implement activities, provide operational support, obtain information, answer inquiries and resolve issues. • Leads and provides guidance for all of the patient care delivered by promoting an efficient, effective, timely and safe workflow in the assigned ambulatory practice(s). • Serves as a consultative resource for ambulatory practice staff, providing expert knowledge and role-modeling behavioral skills that impact clinical practice and patient outcomes. • Develops, assigns and/or reviews the development and modification of patient plans which ensure positive patient outcomes. • Serves as the clinical leader and resource for all staff and providers in the assigned ambulatory practice(s). • Demonstrates clinical competency in the execution of the nursing process and directs staff in the application of care. • Facilitates the care process and a positive patient experience through interdisciplinary collaboration. • Directs, plans, coordinates, and implements and evaluates activities related to the delivery of ambulatory nursing care across the system of care. • Maintains safety and control of patients, employees and visitors in the ambulatory practice. • Demonstrates appropriate leadership in emergency situations in the delivery of care.
Assists in improving and sustaining clinical excellence. Assists in the development of objectives, policies, procedures and standards, practices of care consistent within patient care policies and procedures, demonstrated competencies, and with consideration given to risk management, infection control, and patient safety practices within Ambulatory Services. • Ensures continued readiness regarding accreditation and regulatory requirements • Partners with the leadership and management team to ensure EOC rounding schedule is executed • Participates in quality reviews for clinical care improvement. • Uses information systems and technology at the point of care to improve health care outcomes. • Conducts scheduled tracers and chart audits for the assigned ambulatory practice(s). • Critically evaluates and anticipates risks to client safety to improve quality of client care delivery. • Participates in the preparation of the ambulatory practice(s) for Joint Commission, state, and CMS surveys. • In collaboration with the Practice Manager, develop and implement process changes to ensure compliance and improve outcomes. • Represents the clinic through involvement on interdepartmental and interdisciplinary committees or task forces.
Serves as administrative liaison; works collaboratively with hospital/medical staff, managed care/insurance representatives, patients, information technology, and others in a customer responsive/professional manner and promoting patient satisfaction to coordinate and implement activities and provide quality services.
Provides nursing services as required. Demonstrates knowledge and technical, interpersonal and critical thinking skills to provide care, maintain clinical competency, and meet age-specific patient needs.
Prepares and maintains required records, reports and files for operational, administrative and compliance purposes. Utilizes organizational computer systems to enter and retrieve data.
Maintains professional credentials and education necessary to keep abreast and maintain a current knowledge of clinical/theoretical principles, concepts and techniques, best practices and current trends. Attends continuing education, staff development, and mandatory programs.
Maintains confidentiality of information collected and reported in accordance with HIPAA/compliance policies and procedures.
Participates in the orientation and training of new staff members and students when they provide patient care, treatment and services as part of their training.
Assists in special project activities and issues in accordance with established guidelines • Obtain and present data. • Utilizes analytical skills and statistical analysis to aggregate data to assist in identification of potential problems and patterns, trends, prioritize and identify potential improvement activities.

QualificationsQualifications

Graduate of an approved school of nursing Required and

Bachelor's Degree BSN Preferred and

Qualified by education, training or experience to work with the school age, adolescent, adult and/or geriatric patient population as specialty assignment dictates. Required and
Additional education based on area of assignment. Required
RN - Registered Nurse - State Licensure and/or Compact State Licensure License to work as Registered Nurse in the state of Tennessee Upon Hire Required and
Cardiopulmonary Resuscitation (CPR) Current CPR Upon Hire Required or
BCLS - Basic Life Support Current BLS Upon Hire Required or

Current NPR Upon Hire Required and

Additional license/certification based on area of assignment. Upon Hire Required
Minimum 3 years experience clinical and patient care experience in an inpatient or outpatient setting Required and
Previous charge nurse, leadership and/or supervisory experience Preferred

Physical Demands

Standing - Constantly
Walking - Constantly
Sitting - Rarely
Lifting - Frequently
Carrying - Frequently
Pushing - Occasionally
Pulling - Occasionally
Climbing - Occasionally
Balancing - Occasionally
Stooping - Frequently
Kneeling - Frequently
Crouching - Frequently
Crawling - Occasionally
Reaching - Frequently
Handling - Frequently
Grasping - Frequently
Feeling - Constantly
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Constantly
Eye/Hand/Foot Coordination - Constantly

Regional One Health is an equal opportunity employer.