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Full-time
bachelor degree
Health care, Retirement savings, Paid time off, Vacation, Employee discounts, Bonus plan
Posted 3d ago
Apply by Sep 13
~40 hrs/week
Responsibilities
The Senior Manager of Store Systems leads the strategy, governance, and implementation of the store technology ecosystem to enhance customer experience and operational efficiency. They partner with cross-functional teams to manage the business roadmap, system performance, and project deployments across retail locations.
Requirements
Candidates must have a bachelor's degree and at least 7 years of experience in retail operations, business systems, or project management. Proven success in leading cross-functional technology initiatives and strong leadership, analytical, and communication skills are required.
Full job description
Requisition ID: 939731 Store #: P00008 PV Store Ops - NY 5th Position:Full-Time Total Rewards: Benefits/Incentive Information
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.
Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Senior Manager, Store Systems leads the strategy, governance, implementation, and optimization of Pearle Vision's store technology ecosystem. This role partners with IT, Operations, Customer Care, Field Leadership, and vendors to deliver scalable solutions that enhance the customer experience, improve store operations, and support business growth. The position owns the business roadmap for store systems, ensuring successful implementation, adoption, and continuous improvement of customer-facing technologies.
MAJOR DUTIES AND RESPONSIBILITIES
Develop and execute the store systems roadmap aligned with business and customer experience objectives.
Lead cross-functional technology initiatives from planning through implementation, stabilization, and continuous improvement.
Partner with IT to define business requirements, prioritize enhancements, and support system releases, testing, and deployments.
Oversee POS, Order Tracker, and customer transaction systems, ensuring operational excellence and long-term sustainment.
Establish governance, deployment standards, and best practices that drive consistent execution across stores.
Monitor system performance, analyze trends, and identify opportunities to improve operational efficiency and user experience.
Lead issue resolution across business and technical teams, ensuring timely escalation and sustainable solutions.
Develop executive communications, project updates, business documentation, and field support materials.
Manage project scope, timelines, risks, priorities, and stakeholder expectations across multiple initiatives.
Build collaborative relationships with Field Operations, Customer Care, Brand partners, vendors, and leadership teams.
Develop KPIs and reporting to measure system performance, project success, and business outcomes.
Champion process improvement, technology adoption, and change management to maximize business value.
Provide leadership, coaching, and guidance while fostering collaboration, accountability, and continuous improvement.
Serve as the business owner and escalation point for store system issues impacting operations and customer experience.
BASIC QUALIFICATIONS
Bachelor's degree or equivalent experience.
7+ years of experience in retail operations, business systems, project management, or related disciplines.
5+ years leading cross-functional technology or operational initiatives.
Demonstrated success delivering enterprise projects from planning through implementation.
Strong leadership, strategic thinking, analytical, and problem-solving skills.
Excellent written, verbal, presentation, and stakeholder management skills.
Experience managing multiple priorities in a fast-paced environment.
Strong proficiency with Microsoft Office Suite and project management tools.
Ability to travel when needed.
PREFERRED QUALIFICATIONS
Experience leading retail technology, store systems, or digital transformation initiatives.
Knowledge of POS, Order Management, customer transaction systems, and omnichannel retail.
Experience with Agile methodologies and change management.
Experience managing vendor relationships and cross-functional teams.
Knowledge of emerging retail technology trends and customer experience innovation
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
Health CareProduct DesignEyewearBeauty & Personal Accessories StoresRetail and wholesale
How many Customer Service & Support jobs are open in Mason, OH right now?
There are currently 237 open customer service & support positions in Mason, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mason, OH?
Companies currently hiring include Lowe's Companies, Inc., Bon Secours Mercy Health, Kroger, Macy's, Six Flags, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mason, OH?
Yes — 11 of the 237 open customer service & support positions offer remote or hybrid work (1 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Mason, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.