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Customer Service / Benefits Advisor (Work from home)
Markham, Ontario, Canada · Remote Solely
$70k–$100k/yr
Entry level
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
The role involves managing parts inventory, supporting technicians with parts procurement, and ensuring vehicles are properly cleaned and inspected. Additionally, the administrator will coordinate with vendors and maintain high quality standards throughout the repair process.
Requirements
Candidates should possess strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. Previous experience in automotive or collision repair is considered an asset for this position.
Full job description
We are currently seeking a reliable and detail-oriented Parts Administrator / Detailer to join our team. This role is responsible for managing and organizing parts inventory, supporting technicians with parts needs, and ensuring vehicles are properly cleaned, prepared, and inspected throughout the repair process.
The ideal candidate is organized, proactive, and able to work efficiently in a fast-paced environment while maintaining a high level of quality and customer service.
Key Responsibilities
Customer Service
Provide excellent internal and external customer service.
Respond to technician and staff inquiries regarding parts availability and orders.
Maintain strong working relationships with vendors and parts suppliers.
Answer and direct phone calls and inquiries in a polite, courteous, and professional manner.
Parts Administration
Act as the main point of contact for all parts-related processes.
Receive incoming parts, inspect for accuracy and quality, and organize inventory.
Locate and match parts using the parts locating system, including lifting and moving parts as required.
Follow up on credits, back orders, and outstanding parts with dealers and suppliers.
Coordinate replacement orders for damaged or incorrect parts received from vendors.
Source and compare pricing when ordering parts from suppliers.
Support technicians by ensuring required parts are available for scheduled repairs.
Prepare and organize parts carts according to the Repair Planning process to meet the production schedule.
Vehicle Detailing & Preparation
Ensure vehicles are pre-washed and pre-scanned prior to repairs.
Clean interior and exterior of vehicles according to company standards.
Remove tape, masking, and materials after completion of paint work.
Inspect vehicles after painting to ensure repair and refinish quality.
Remove overspray and perform polishing and buffing as required.
Install trim and cosmetic components related to this department.
Inventory & Quality Control
Maintain an organized and efficient parts storage area.
Inspect parts upon delivery to ensure quality and accuracy.
Report discrepancies or damaged parts promptly.
Quality Assurance
Maintain a high standard of quality in all completed work.
Report any discrepancies, missed damage, hazardous conditions, or other concerns to the Production Manager prior to vehicle delivery.
Ensure all work is completed efficiently using proper repair methods.
Qualifications
Strong organizational and multitasking skills.
Ability to work in a fast-paced environment.
Strong attention to detail and commitment to quality.
Ability to lift and move parts when required.
Excellent communication and customer service skills.
Automotive or collision repair experience is considered an asset.
Zenetec: Excellence in Collision & Auto Glass Repair 🛠️
At Zenetec, we're your go-to destination for top-notch collision repair and auto glass services. Our friendly, skilled team is dedicated to delivering exceptional results and a stress-free customer experience.
🌟 What We Offer:
✨ Best-in-class collision repair and auto glass services.
✨ Expert workmanship and attention to detail.
✨ Friendly and knowledgeable staff.
✨ Peace of mind for every customer.
Connect with us today and experience the Zenetec difference!
Offices: 499 Veterans Dr, Barrie, Ontario L4N 9E3, CA · 247 Tiffin St, Barrie, Ontario L4N 2N3, CA · 305 Wellington St E, Aurora, Ontario L4G 6C3, CA · 130 Morton Ave, Keswick, Ontario L4P 2M4, CA
How many Customer Service & Support jobs are open in Markham, Canada right now?
There are currently 345 open customer service & support positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Markham, Canada?
Companies currently hiring include Global Elite Consultants, Starbucks, Enercare Inc., TD, CAA Club Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Markham, Canada?
Yes — 92 of the 345 open customer service & support positions offer remote or hybrid work (45 remote, 47 hybrid).
How do I apply for Customer Service & Support jobs in Markham, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.