Los Angeles, California, United States · On-site
$67k–$107k/yr
Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-inc…
Skills: Staff Supervision, Coaching and Mentoring, Performance Monitoring, Analytical Skills, Team Building
Los Angeles, California, United States · On-site
$20/hr–$21/hr
- Parking Valet Attendant Pay Rate: $20.00 - $21.50 per hour plus cash tip$! Job Type: Full-time Location: Los Angeles, CA Shift & Schedule: Monday- Friday 10:00am-4:00pm, Saturday 7:30am-4:00pm, Sunday Off Must Have: 2 …
Skills: Valet Parking, Customer Service, Manual Transmission Driving, Vehicle Inspection, Communication Skills
Los Angeles, California, United States · On-site
$22/hr–$25/hr
Job DetailsJob Location: La Brea - Los Angeles, CA 90016Salary Range: $22.00 - $25.00 HourlyUnder the direction of the Referral Supervisor, the position assists patients with referral needs and to connect patient service…
Skills: Referral Processing, Insurance Verification, Medical Terminology, Electronic Medical Records, Bilingual Communication
Los Angeles, California, United States · On-site
$21/hr–$25/hr
Job DetailsJob Location: Studio City GSM - Studio City, CA 91604Position Type: Full TimeSalary Range: $21.00 - $25.00 HourlyGolden State Dermatology is a physician-led and owned dermatology group rapidly expanding across…
Skills: Patient Care, Surgical Assisting, Medical Record Documentation, Patient Scheduling, Autoclave Operation
Los Angeles, California, United States · On-site
$60k–$100k/yr
Are you a motivated individual looking for a great opportunity that could change your life? Are you just getting started in your professional career and looking for an opportunity to join a thriving company? Look no furt…
Skills: Outside Sales, Customer Communication, Relationship Management, Professionalism, Listening Skills
Los Angeles, California, United States · On-site
$75k–$77k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Staff Training, Employee Coaching, Banquet Operations, Event Coordination, Labor Control
Los Angeles, California, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Vehicle Patrol, Foot Patrol, Customer Service, Emergency Response, Crowd Management
Los Angeles, California, United States · On-site
$18/hr–$19/hr
Job Description The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. A day in a life… Assist customers ove…
Skills: Customer Service, Point Of Sale (POS), Cash Handling, Communication, Interpersonal Skills
Los Angeles, California, United States · On-site
$22/hr–$34/hr
The Patient/Guest Relations Representative is available to provide assistance to our patients, their families, visitors and our colleagues with regard to hospital services and resources in the surrounding community. The …
Skills: Customer Service, Public Relations, Verbal Communication, Written Communication, Patient Escorting
Los Angeles, California, United States · On-site
$70k–$85k/yr
Job DetailsJob Location: Apollo Freight LAX - Los Angeles, CA 90045Position Type: Full TimeSalary Range: $70,000.00 - $85,000.00 Salary/yearThe Customs Brokerage Supervisor is responsible for supervising the daily custom…
Skills: Customs brokerage, Leadership, CBP regulations, Harmonized Tariff Schedule, Import operations
Los Angeles, California, United States · On-site
$25/hr
Sales and Education Associate Pixi Inc. - Century City, CA Key Responsibilities: Boutique Customer Experience: Driving to meet and exceed daily sales goals. Providing an exceptional and consistent customer experience. Ma…
Skills: Sales, Customer Experience, Product Education, Visual Merchandising, Relationship Building
Los Angeles, California, United States · On-site
$25/hr–$34/hr
Office and Facilities Coordinator Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for an Office and Facilities Coordinator at our Los Angeles, CA home office. Key Resp…
Skills: Office Administration, Facilities Management, Safety and Security, Event Coordination, Reception Support
Los Angeles, California, United States · On-site
$20/hr–$21/hr
Job DetailsJob Location: Van Nuys, CA 91405Position Type: Full TimeSalary Range: $20.00 - $21.00 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: Membership & SalesYMCA OF METROPOLITAN LOS ANGELES The LA Y …
Skills: Customer Service, Sales, Member Engagement, Relationship Building, Onboarding
Los Angeles, California, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Patrolling, Emergency Response, De-escalation, Incident Documentation
Los Angeles, California, United States · Remote OK
$33/hr–$38/hr
AngelesBring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating compani…
Skills: Troubleshooting, Installation, Preventative Maintenance, Service Repair, Technical Training
Los Angeles, California, United States · On-site
$22/hr–$34/hr
The Patient/Guest Relations Representative is available to provide assistance to our patients, their families, visitors and our colleagues with regard to hospital services and resources in the surrounding community. The …
Skills: Customer Service, Public Relations, Verbal Communication, Written Communication, Patient Relations
Los Angeles, California, United States · On-site
$24/hr–$28/hr
POSITION: OFFICE ASSISTANT I (OA I) JOB DESCRIPTION: The OA’s primary responsibility is the aide and support of all functions of the charter school site with direction given by the site administrator. The OA I is passion…
Skills: Spanish Translation, Bilingual Communication, Microsoft Office, Microsoft Word, Microsoft Excel
Los Angeles, California, United States · On-site
$21/hr–$25/hr
Job DetailsJob Location: Studio City GSM - Studio City, CA 91604Position Type: Full TimeSalary Range: $21.00 - $25.00 HourlyGolden State Dermatology is a physician-led and owned dermatology group rapidly expanding across…
Skills: Patient care, Dermatology procedures, Surgical assistance, Medical record documentation, EMA software
Los Angeles, California, United States · On-site
$26/hr–$30/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Customer Service, Patient Advocacy, Problem Solving, Communication, Mentoring
Los Angeles, California, United States · On-site
$18/hr–$19/hr
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
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The Supervisor, Contact Center manages the daily operations of Member Services and Provider Relations teams to ensure high productivity and member satisfaction. Responsibilities include hiring, coaching, training, and monitoring staff performance while analyzing call center statistical reports for process improvement.
Requires an Associate's degree (or equivalent) and at least 4 years of customer service experience, including 1 year of supervisory experience. Candidates must possess strong analytical skills, proficiency in MS Excel and Access, and knowledge of Medicare and medical terminology.
Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Supervisor, Contact Center is responsible for the development of a successful and cohesive Contact Center unit, with a high level of productivity to achieve the department's overall performance metrics, and to meet and/or exceed member satisfaction.
The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.
Supervision of day to day activities of Member Services and Provider Relations Representatives, including but not limited to: Providing direction, monitoring of staff performance and skillsets for consistency and improvement for all line of business. Handling all questions/issues raised by staff. Developing tools and procedures on training of staff. Recommending process improvement processes. Preparing and analyzing call center statistical reports. Monitoring of skillsets for consistency. Ensuring quantity/ quality is met for overtime. Ensures staff utilizes the NICE system to conduct target audits on incoming call activity and overtime activity. Prepare and review daily unit quality reports, analyze data and submit recommendations for improvements. Develop tools and procedures for the training and cross-training of staff, including but not limited to job aids and departmental and organizational policies and procedures.
Develop and maintain a positive working relationship with all business partners to ensure optimum member care and satisfaction. Responsible for the daily workflow and leading the work of assigned staff. This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.
Serve as a leader and role model as well as a technical and informational resource for staff and peers. Foster a culture that encourages employee contributions. Observe calls and assist representatives with any complex issues which may result from a call. Plan, organize and supervise the activities of the Member Services Representatives. Constant review of adequate skill-set assignment, lunch and breaks.
Increase efficiency by closely monitoring the CISCO Phone System. Analyze reports to identify trends and improve work flow processes.
Ensure telephone and correspondence responses comply with departmental, organization and regulatory agency requirements. Ensure all L.A. Care phone lines, IVR, ACD, MHC, MEIS and QMEIS systems are functioning properly for the Call Center.
Ensure department compliance with regards to Health Insurance Portability and Accountability Act (HIPAA) regulations related to protection of personal history information. (PHI).
Perform other duties as assigned.
At least 4 years of customer service experience.
At least 1 year of leading process, program, or staff or supervisory experience in a customer service environment.
Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.
Required:
Must have knowledge with all of products including Medicare and a good understanding of service to the disadvantaged population, seniors, or people with chronic conditions or disabilities.
Expected to work independently within the department's established guidelines, policies and procedures.
Excellent communication skills, strong analytical, coaching/mentoring skills, team building and the ability to work effectively with diverse team members.
Ability to troubleshoot problem areas and recommend effective alternative solutions to handle irate callers, and provide optimal customer service for internal and external customers.
Able to multitask and to streamline day to day operations, policies and procedures.
Advance PC skills including Excel and Access.
Knowledgeable in medical terminology and have prior ACD experience.
Preferred:
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
Elevating health care for all of L.A. County
L.A. Care’s mission is to provide access to quality health care for L.A. County’s low-income communities, and to support the safety net required to achieve that purpose. As a publicly operated health plan, L.A. Care Health Plan serves more than 2.6 million members in Los Angeles County, making it the largest publicly operated health plan in the country. L.A. Care offers four health coverage plans including Medi-Cal, L.A. Care Covered™, L.A. Care Medicare Plus and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, follow us on X, Facebook, LinkedIn, Instagram and YouTube. To learn more, visit www.lacare.org. *For urgent inquiries: 1-888-4LA-CARE (1-888-452-2273)
Offices: 1200 W 7th St, Los Angeles, California 90017, US
There are currently 5,702 open customer service & support positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Starbucks, Allied Universal, Costco Wholesale, CVS Health, among others. Browse the listings above to see every active employer.
Yes — 451 of the 5702 open customer service & support positions offer remote or hybrid work (193 remote, 258 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
