Location This position is located at 12110 Ventura Blvd., Studio City, California, 91604 United States Role Summary The Key Holder collaborates with the store management team in the supervision of daily store operations.…
Skills: Store Operations, Team Leadership, Customer Service, Visual Merchandising, Omni-channel Retail
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Location This position is located at 1038 Westwood Blvd, Los Angeles, California, 90024 United States Role Summary Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connecti…
Location This position is located at 1038 Westwood Blvd, Los Angeles, California, 90024 United States Role Summary The Key Holder collaborates with the store management team in the supervision of daily store operations. …
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Part-time
Medical, Dental, Vision, Paid Time Off, Employee Discounts, Retirement Savings
Posted 31d ago
Apply by Jul 6
~40 hrs/week
Responsibilities
Collaborates with store management to supervise daily operations and drive sales through genuine customer connections. Responsible for maintaining visual standards, processing omni-channel orders, and leading the floor team to meet sales goals.
Requirements
Requires leadership experience and a passion for the Urban Outfitters brand. Candidates must be team players available to work flexible hours, including nights, weekends, and holidays.
Full job description
Location
This position is located at 12110 Ventura Blvd., Studio City, California, 91604 United States
Role Summary
The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.
Role Responsibilities
Brand Experience
Acts as a brand representative reflective of company values
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
Leadership + Team Management
Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Visual + Business Operations
Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
Role Qualifications
Passion for UO brand
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity at its core. 50 years on, and 55 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.
We bring together a nostalgia for the past with an enthusiasm to shape the future. It’s what makes us UO.
Want to be part of it? Join us!
Offices: 146 Brick Lane, Shoreditch, London E1 6RU, GB
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