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$23/hr–$27/hr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Short-term Disability Insurance, Long-term Disability Insurance
Posted 30d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for clients to ensure seamless legal process scheduling and transcript delivery. Manages cases within the Vision system and coordinates with subcontractors and internal departments to resolve issues.
Requirements
Requires 3+ years of related experience and proficiency in MS Office. Candidates must be detail-oriented professionals with strong interpersonal skills and the ability to work under pressure.
Full job description
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Case Manager (California Region) it is your duty to ensure that our clients and receive excellent service, as their designated point of contact.
This role is hybrid, reporting to the Los Angeles office or Costa Mesa office.
What you'll get to do:
Work collaboratively with Veritext colleagues, exhibiting Veritext Values
Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
Communicate necessary information timely, accurately and effectively; report incidents to management
Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow-thru until final resolution
The kind of teammate we’re looking for:
3+ years of related experience
Proficiency in MS Office required
Customer service oriented with strong interpersonal skills and the ability to communicate and interact effectively
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized, be able to multi-task and work under pressure to meet or exceed deadlines
Proactive and motivated with strong problem solving and follow up skills
Understand Veritext products and services, their value and commensurate fees
Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc
Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc
Understand Company targets and strive to meet and exceed
Ensure that departmental training materials are current, effective and utilized
Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
Be an active participate in the phone queues and Front mailboxes while meeting Operations Excellence goals
Aligns correct products/services information including features and benefits to client needs
Establish and manage cases within Vision; Be proactive in your approach
Fulfill client requests timely (in accordance with service-level agreements) including Revised Orders, special client requests, etc AND take appropriate action
Resolve issues and/or escalate as needed; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution
Communicate necessary information timely and accurately to all parties, including clients, back office staff, sales and vendors
Be responsible for contacting subcontractors on order changes and ensure they are fulfilled; follow-up! Notify reporters of dailies, expedites, etc.
Treat mediators, co-workers, reporters, videographers as "key members of our team"; go out of your way for them
Track incidents according to protocol
Proactively track assignment deadlines and; follow up with reporters and vendors to ensure timely delivery to clients
Treat all Veritext Intra-Company jobs, consistent with Veritext standards
Ensure that all Vision entries (standing orders, notes, etc.) are clear, concise and consistent client specifications
Encourage use of and manage all aspects of MyVeritext, including setting up USER ID's, establishing security rights and training users on features
Ensure coverage for all urgent after-hour requests that require immediate assistance/response before next business day
Take ownership of managing all aspects of scheduling mediations and arbitrations
Recommend and implement improvements in process and procedures
Analyze data using all relevant tools and present solutions and ideas
Assist clients with scheduling and preparing confirmation letters, notice of mediations, Mediator’s Reports to Courts
Represent Veritext as a SPOC along with Account Executive for all scheduling, transcripts, standing orders, etc for the large cases they are responsible for
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
Employee equity and referral programs: when we succeed, you succeed!
Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
Matched 401(k) to help you save for your future
Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
Earned wage access: get a portion of the wages you earned prior to payday
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Court Reporters & Videographers | Advanced Technology | Superior Service | National Coverage | HIPAA & PII Data Security
Industry
Legal Services
Company size
1,001-5,000 employees
Founded
1997
LinkedIn followers
21,270
Total funding
$20M
The Leader in Legal Services
Veritext provides industry-leading deposition and litigation services. Our coverage is nationwide, with services available across the United States. Our mantra is "Better in Every Case" with the objective of providing you with reliable, on-time service together with exceptional results. Our experience and industry know-how is extremely valuable, with a proven track record that includes highly successful services for Fortune 500 companies and large, high-profile trials.
Global Coverage At Your Fingertips
Veritext has offices both internationally and across the United States, with its corporate headquarters located in New Jersey. Our company has superior legal resources with over 10,000 court reporters and legal support specialists, in addition to over 600 affiliate firms. Through this expansive network, Veritext can provide deposition and litigation services to its clients, anywhere, anytime.
Great People Bring Great Results
Veritext employees and deposition professionals are at the root of our success, with the drive and skill to go the extra mile, to ensure that our clients receive the most value from our services. We know we are only as good as the quality of our employees, and we deliver with our highly credentialed legal support service specialists providing benchmark results in the industry.
How many Customer Service & Support jobs are open in Los Angeles, CA right now?
There are currently 6,299 open customer service & support positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Los Angeles, CA?
Companies currently hiring include Domino's, Starbucks, Allied Universal, Kroger, Keck Medicine of USC, among others. Browse the listings above to see every active employer.
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How do I apply for Customer Service & Support jobs in Los Angeles, CA?
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