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Coordinate prescription refills and gather necessary documentation to ensure uninterrupted specialty infusion therapy for patients. Act as a primary point of contact between patients, providers, and pharmacy teams while maintaining clinical and regulatory compliance.
Requires a high school diploma or GED and a current Pharmacy Technician registration or certification. Candidates should have experience in customer service, data entry, and basic medical terminology.
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
Schedule: Monday–Friday, 8:00 AM–5:00 PM PST
Location: On‑site — Van Nuys, CA
(Work location subject to change based on business needs)
$500 Sign-On Bonus | $500 After 6 months
At LUX Infusion, we’re reimagining infusion care as something more human, more supportive, and more connected. Continuity of care matters — and the work that happens between prescriptions and refills plays a critical role in helping patients stay confident, informed, and on therapy.
We’re looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to patient outreach, refill coordination, and pharmacy support.
The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth, uninterrupted care. By coordinating refills, documentation, and authorizations, this role supports patients while enabling pharmacists and clinicians to focus on safe, effective treatment delivery.
In this role, you’ll contribute to work that:
Every refill coordinated and every question answered helps maintain trust and continuity.
In this role, you will:
You may be a great fit if you bring:
You don’t need to check every box — we care just as much about how you support patients as your experience.
At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.
Here, you’ll find:
The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at [email protected] or 954.385.7322 x 1425.
While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Employees are expected to:
All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.
The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.
LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
LUX Infusion is elevating infusions into an experience. As a U.S. based, clinician-led infusion services company, it provides both home infusion and ambulatory infusion center services, bringing clarity, compassion, and expertise to every patient relationship. With faster therapy starts, dedicated patient support, and continuous data sharing with providers, LUX Infusion ensures patients feel supported, and providers and partners can trust in better adherence and outcomes.
Offices: 855 SW 78th Avenue, #C101, Plantation, FL 33324, US · 510 W Tudor Rd, Suite 1, Anchorage, Alaska 99503, US
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