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Skills: Personal Styling, Clienteling, Relationship Building, Customer Experience, Visual Merchandising
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$20/hr–$22/hr
Full-time
bachelor degree
Posted 93d ago
~40 hrs/week
Responsibilities
Manage the in-store sales and service experience to achieve KPIs and profitability goals. Lead the sales culture through client retention, visual merchandising, and mentorship of associate staff.
Requirements
Requires 1-3 years of retail store management experience and 2 years in client services. A bachelor's degree in business or a related field is preferred.
Full job description
TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
The Supervisor is responsible for managing and maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
ROLES AND RESPONSIBILITIES
Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
Provide mentorship to part-time and seasonal client associates
Experience with back office operations management, visual merchandising and recruitment / training
Strong written and verbal communication skills
Ability to manage and mentor a team
Ability to work effectively and collaboratively with cross-functional teams and stakeholders
Ability to make decisions independently, or escalate when applicable
Ability to work non-traditional hours; weekends, evenings and holidays
EDUCATION AND EXPERIENCE
Bachelor’s Degree in Business or related field preferred
1-3 years’ experience in retail store management
2 years’ experience in a client services related capacity
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
Work is performed in a designated professional office workstation and environment.
Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
20.00 - 21.00 - 22.00 USD Hourly
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
Founded in 2007, TravisMathew draws its inspiration from all aspects of Southern California culture and lifestyle. Our focus on making premier men’s apparel for work and play has cemented our foothold in the sportswear world. Over the past several years, TravisMathew has been leading the way in quality and active-wear design. We remain committed to constant innovation and discovery to bring the best to our customers. We’re throwing a party, and you’re invited.
Offices: 15202 Graham Street, Unit 104, Huntington Beach, CA 92649, US
How many Customer Service & Support jobs are open in Long Beach, CA right now?
There are currently 759 open customer service & support positions in Long Beach, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Long Beach, CA?
Companies currently hiring include Starbucks, Molina Healthcare, Allied Universal, Lowe's Companies, Inc., H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Long Beach, CA?
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