Do you have proven experience leading a branch team in a credit union or bank environment? Are you an approachable leader and effective collaborator with the expertise to achieve goals and objectives? We would like to we…
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I.L.W.U. CREDIT UNION
Operations Support Specialist
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$29/hr
Mid level
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$90k–$120k/yr
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Long Beach, California, United States · Remote OK
$60k–$80k/yr
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Claims Applications Support Analyst / Service Desk
Long Beach, California, United States · Remote OK
$60k–$80k/yr
Mid level
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Security Officer Enhanced Part Time Driver Credential Services
Long Beach, California, United States · On-site
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$87k–$108k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Paid holidays, Paid time off, Sick time
Posted 25d ago
~40 hrs/week
Responsibilities
The Vice President/Branch Manager oversees daily retail branch operations, ensuring efficient workflow and high-quality member service. This role involves leading, coaching, and developing staff while executing strategic initiatives for community development and business growth.
Requirements
Candidates should have a college degree or equivalent experience, along with three to five years of management experience in a financial institution. Proficiency in branch operations, risk assessment, and staff supervision is essential for this position.
Full job description
Do you have proven experience leading a branch team in a credit union or bank environment? Are you an approachable leader and effective collaborator with the expertise to achieve goals and objectives?
We would like to welcome a Vice President, Branch Manager who will manage, plan, coordinate, and administer the day-to-day operations of a retail branch ensuring efficient, effective, and timely operations that enhances and exceeds the Member experience. This leader will empower branch associates, while maintaining a work environment that instills motivation, teamwork, and enterprising attitudes.
JOB REQUIREMENTS/RESPONSIBILITES
Leads by example and demonstrates a willingness to directly assist Members with their financial needs to ensure service quality initiatives are met.
Plan branch operations based upon analysis and review of historical and evolving trends.
Create a motivational atmosphere that leads by coaching, mentoring, training, counseling, monitoring and positive feedback/evaluations to associates, as well as fostering an environment which encourages team Members to progressively raise their level of Member service skills and knowledge of credit union products and service offerings to ensure they are prepared for future promotion opportunities within the Credit Union.
Ensure the Credit Union’s strategic initiatives for community development and cultivating new Member relationships by proactively performing site visits and participating in marketing events whereby the Credit Union has the opportunity to exercise its ability to maximize the Member potential within its field of Membership.
Responsible for branch depository and loan operations ensuring maximum accuracy, efficiency, and effective workflow are maintained in order to provide superior quality and timely Member service experience.
Must be proficient with assessing risk of all financial transactions, new accounts, and consumer lending activities executed by branch personnel.
Must be proficient with the Credit Union’s products and services, as well as other related program offerings with a willingness and ability to cross-sell such.
Analyze and determine staffing needs and make recommendations as warranted.
Recruit, hire, evaluate, and supervise staff assigned to the branch.
Facilitate staff and training meetings on a regular basis to achieve strategic branch and Credit Union goals and objectives.
Evaluate work performance of employees through regularly scheduled reviews, recommends promotions, salary increases and corrective action.
Maintains overall discipline for the office and recommends corrective and disciplinary action as warranted.
Implement and monitor all internal audits, security procedural controls to safeguard the funds and assets of LBS Financial Credit Union.
Remain up to date and complies with Credit Union policies, procedures, regulatory laws and regulations, and industry best practices.
Remain up to date on modern management principles, practices, and techniques.
Assure that the physical maintenance and appearance of the branch facilities are maintained with an emphasis on good housekeeping and safety.
EDUCATION/EXPERIENCE PREREQUISITES
College degree or equivalent work experience in the financial service industry preferred.
Minimum of three to five years of progressively responsible experience in management within a financial institution with mastery level knowledge of branch depository and loan operations; demonstrated knowledge in the methods and principles of financial services practices and standards including product offerings with an emphasis on exceeding our Members expectations in service.
Must have strong Member relationship building skills with the ability to effectively communicate both verbally and in writing.
Must have the ability to be productive, multitasked, results oriented, with good computer aptitude.
Thorough understanding of physical security, internal controls, and loss prevention standards and practices in a financial services environment.
Previous experience and ability to train developing Member Service and Financial Service representatives in sound practices of their related job duties and responsibilities.
Experience with writing and conducting employee performance evaluations and disciplinary actions, as well preparing employee skill assessments, performing skill observations and conducting employee coaching sessions.
BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision 100% employee-only plans paid by LBS
12 Paid Holidays, 3 weeks PTO, and Sick Time
Defined Benefit Pension Plan
401(k) and Roth(k) Retirement Plans
Insurance: Life, AD&D, LTD
Critical Illness, Accident Insurance, and Hospital Indemnity
Educational Reimbursement
Paid Volunteer hours
Loan discounts and free branch services
Discount entertainment: movie tickets, travel, car rentals, and much more
Wellness Benefits starts 1st of the month following 30 days of employment
PAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$86,732.74 - $108,415.92
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
LBS Financial Credit Union was established in 1935 as the Long Beach School District Employees Federal Credit Union. Originally, the Credit Union served employees of local school districts and colleges and select local businesses. Today, those groups are still eligible for Membership in addition to anyone who lives or works in fifty cities surrounding the greater Long Beach area, Riverside County, San Bernardino County, Orange County and San Diego County. The Credit Union currently serves over 120,000 Members and has over $1.3 billion in total assets.
As a not-for-profit financial institution, LBS Financial is owned by its Membership. The Credit Union's profits are returned to the Membership in the way of competitive rates, low fees and improved services. The Credit Union's Board of Directors are all volunteers and also Members of the Credit Union. Because of its structure, LBS Financial can continue to focus on the needs of our Members first and foremost (we report to our Members - not stockholders).
LBS Financial is committed to serving the local area, focused on connecting families, neighbors, and our community with paths to success. It’s through a shared purpose and common goals that we connect with our Members while providing access and direction to make their financial dreams a reality. We work hard to always do what’s right for our Members. Our Members enjoy outstanding value in their day-to-day banking at LBS Financial through our competitive rates, low fees, and convenient account access. The Credit Union is also dedicated to making an impact in the community through employee volunteerism and local support for groups with an emphasis on public education or improving our local environment, and the well-being of our community.
Offices: 4341 East 10th St, Long Beach, CA 90804, US · 4436 Atlantic Ave, Long Beach, CA 90807, US · 6417 East Spring St, Long Beach, CA 90808, US · 4916 Bellflower Blvd., Lakewood, CA 90713, US · 11239 183rd St, Cerritos, CA 90703, US
Savings and Checking AccountsHome Loans and Auto LoansShare Certificates and IRA CertificatesBoatRV and Motorcycle Loansand Visa Credit Cards & Personal LoansFinanceBankingFinancial Services
How many Customer Service & Support jobs are open in Long Beach, CA right now?
There are currently 765 open customer service & support positions in Long Beach, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Long Beach, CA?
Companies currently hiring include Starbucks, Molina Healthcare, Allied Universal, Lowe's Companies, Inc., H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Long Beach, CA?
Yes — 74 of the 765 open customer service & support positions offer remote or hybrid work (40 remote, 34 hybrid).
How do I apply for Customer Service & Support jobs in Long Beach, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.