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Full-time
high school, associate degree
Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account, 401(k), 401(k) Matching
Posted 29d ago
~40 hrs/week
Responsibilities
Diagnose and repair mechanical, electrical, and hydraulic issues for foundation equipment in both shop and field environments. Provide technical assistance to customers and coordinate service requests with management and relevant departments.
Requirements
Requires a high school diploma and at least 2 years of related experience, with a preference for an associate degree in a machinery-related field. Must be able to travel up to 80% (including internationally) and possess a valid driver's license and passport.
Full job description
Description
BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and dealer network with locations throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and we operate a facility in Livermore, California.
We are looking for a Customer Service Rig Technician for our Livermore, CA location. This position would report to the Customer Service Manager - West Coast.
Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions to his or her manager or supervisor based on customer needs and resource availability; this includes, but is not limited to shop or field service repairs:
Conducts diagnoses.
Provides effective hands-on repairs.
Researches and determines spare parts needs.
Suggests spare parts packages.
Provides effective and efficient technical assistance, in person or on the phone.
Performs and/or assists with field and shop repairs.
Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
Resolves product issues through effective identification, documentation, and communication with all affected parties.
Assists in maintaining technical manuals.
Assists in maintaining related service department files and office records.
Knows and understands operating and technical procedures and workplace instructions.
Perform various other duties and activities as assigned by supervisor.
Requirements
Education and Training – High school diploma required, Associate’s Degree in a mechanical, hydraulic or electrical machinery related field or equivalent diploma from a post-secondary educational institution is desired.
Technical Requirements – Must have some proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Must be knowledgeable in Microsoft Excel, Word, and Outlook. Must possess good communication skills and verbal and written fluency in the English language. Able to interpret some technical instructions, diagrams, flow charts, maintenance schedules and other relevant documentation. Must be willing and able to work overtime and on weekends or on call duty and be willing and able to travel up to but not limited to 80%, including internationally. Must have a valid passport and driver’s license.
Experience – At least 2 years of directly related training and/or experience.
Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb have the physical and mental ability to travel independently and the physical and mental ability to comply with customary workshop, office, job site work environments, safety requirements and other customary regulations and requirements in these environments. Must be physically and mentally able and licensed (as required) to operate heavy machinery, automobiles and light trucks, cranes, lifting equipment, computers and diagnostic equipment.
Benefits:
Health insurance
Dental insurance
Vision insurance
Health savings account
401(k)
401(k) matching
Life insurance
Paid time off
Parental leave
Referral program
Related keywords
Foundation EquipmentHydraulicsMechanical RepairElectrical RepairField Service TechnicianTechnical ManualsDiagnostic EquipmentHeavy MachineryCranesLifting EquipmentBauer MaschinenConstruction Industry
The companies of BAUER AG are today active in a wide variety of fields: industrial engineering, construction, and equipment manufacturing. The core business is specialist foundation engineering – a field which developed in many different facets during the second half of the 20th century. The companies of the BAUER Maschinen Group design and manufacture a full range of specialist foundation engineering equipment, on a scale unmatched by any other manufacturer in the world.
BAUER Equipment America specializes in foundation construction equipment like rotary drilling rigs, diaphragm wall equipment, slurry treatment plants, anchor and tieback drills, and all related tools. BAUER Equipment America offers the best of German ingenuity in its products, and its customers can expect top-notch customer service, 24/7 expert technician help, and premium, affordable parts. We look forward to assisting you and your customers’ foundation construction needs. Please give us a call, and see what BAUER Equipment America can do for you.
Offices: 680 W Conroe Park Dr, Conroe, Texas 77303, US · 91 Greenville Road, Livermore, CA 94551, US
How many Customer Service & Support jobs are open in Livermore, CA right now?
There are currently 311 open customer service & support positions in Livermore, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Livermore, CA?
Companies currently hiring include kate spade new york, Costco Wholesale, Starbucks, Domino's, Fremont Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Livermore, CA?
Yes — 6 of the 311 open customer service & support positions offer remote or hybrid work (1 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Livermore, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.