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Skills: Security operations, Staff supervision, Training and coaching, Customer service, Conflict de-escalation
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Basic life insurance, AD&D insurance, Disability insurance
Posted 1d ago
Apply by Sep 11
~40 hrs/week
Responsibilities
The Assistant Account Manager assists with the coordination of security operations, including supervising, training, and evaluating security professionals at an assigned site. They also maintain post orders, manage department sub-units, and ensure positive client relationships through regular contact.
Requirements
Candidates must have a high school diploma and 3-5 years of professional experience, preferably in security, law enforcement, or the military. A valid state guard license and a clean driving record are required, along with strong communication and leadership skills.
Full job description
Overview
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training
Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.
QUALIFICATIONS:
Minimum high school diploma or equivalent required.
Minimum three (3) – five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required.
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.
PREFERRED QUALIFICATIONS:
College education or business classes
Experience in scheduling, operations or other functions of security industry
Working knowledge of Microsoft Office software and email
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.
Offices: 450 Exchange, Irvine, CA 92602, US · Eight Tower Bridge 161 Washington Street, Suite 600, Conshohocken, PA 19428, US · 10680 Treena St, Suite 450, San Diego, CA 92131, US · 6301 NW 5th Way, Suite 5500, Fort Lauderdale, FL 33309, US · 602 11th Avenue SW, Suite 312, Calgary, AB T2R 1J8, CA
How many Customer Service & Support jobs are open in Little Rock, AR right now?
There are currently 922 open customer service & support positions in Little Rock, AR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Little Rock, AR?
Companies currently hiring include Domino's, University of Arkansas System, UAMS MEDICAL CENTER, Costco Wholesale, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Little Rock, AR?
Yes — 59 of the 922 open customer service & support positions offer remote or hybrid work (36 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Little Rock, AR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.