Phoenix, Arizona, United States · Hybrid
$99k–$129k/yr
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in D…
Skills: Workforce management, Capacity planning, Forecasting, AI/ML, Data visualization
Phoenix, Arizona, United States · Hybrid
$99k–$129k/yr
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in D…
Skills: Workforce Management, Data Analytics, Scheduling, Intraday Operations, AI Fluency
Las Vegas, Nevada, United States · On-site
$13/hr–$13/hr
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Inventory management, Product selection, Sales
Las Vegas, Nevada, United States · On-site
Position Title: Host/Cashier Reports To: Restaurant Manager Department: Food and Beverage Shift: Varies Role: The Host/Cashier maintains the restaurant-seating chart and ensures that guests are evenly distributed through…
Skills: Customer Service, Cash Handling, POS Systems, Communication, Teamwork
Las Vegas, Nevada, United States · On-site
Job Title: Personal Trainer Department: Fitness Reports to: Fitness Director/Facility Manager Job Type: Non-Exempt Location: Various Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the …
Skills: Personal training, Fitness programming, Customer service, Exercise technique, Injury prevention
Las Vegas, Nevada, United States · On-site
$27/hr
Prudential Overall Supply is seeking a professional, growth-oriented, and customer-focused individual to join our team as a Route Manager. In this key leadership role, you’ll help drive service excellence, develop …
Skills: Team leadership, Employee training, Customer service, Operations management, Mentoring
Las Vegas, Nevada, United States · On-site
$12/hr
Position Title: Dealer Reports To: Table Games Supervisor Department: Table Games - 012504 Shift: Varies Role: The Table Games Dealer delivers an exceptional gaming experience by dealing table games professionally, accur…
Skills: Table games, Mental math, Customer service, Communication, Gaming regulations
Las Vegas, Nevada, United States · On-site
Monday – Friday schedule. 40+ hour work weeks with full-time benefits! We are seeking motivated, customer-focused, and sales-oriented individuals to join our team as Utility Route Service Representatives. In this r…
Skills: Customer Service, Sales, Driving, Communication, Upselling
Las Vegas, Nevada, United States · On-site
$14/hr–$16/hr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Relationship Management, Microsoft Office Suite, Organizational Skills, Interpersonal Communication
Las Vegas, Nevada, United States · On-site
$16/hr–$18/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication Skills, Basic Math, Decision Making
Las Vegas, Nevada, United States · On-site
$14/hr–$16/hr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Relationship Management, Microsoft Office Suite, Organizational Skills, Interpersonal Communication
Las Vegas, Nevada, United States · On-site
$14/hr–$16/hr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Relationship Management, Microsoft Office Suite, Organizational Skills, Interpersonal Communication
Las Vegas, Nevada, United States · On-site
$17/hr–$21/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Patrolling, Incident Diffusion, Customer Service, Crowd Control, Emergency Response
Las Vegas, Nevada, United States · On-site
$14/hr–$17/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Ticket Scanning, Crowd Control, Interpersonal Communication, Conflict Resolution
Las Vegas, Nevada, United States · On-site
$14/hr–$17/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Ticket Scanning, Access Control, Interpersonal Communication, Conflict Resolution
Las Vegas, Nevada, United States · On-site
$16/hr–$18/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication, Basic Math, Decision Making
Las Vegas, Nevada, United States · On-site
$17/hr–$21/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Patrolling, Observation, Incident Diffusion, Customer Service, Crowd Control
Las Vegas, Nevada, United States · On-site
$14/hr–$17/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Ticket Scanning, Crowd Control, Interpersonal Communication, ADA Compliance
Las Vegas, Nevada, United States · On-site
$17/hr–$21/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Patrolling, Incident Diffusion, Customer Service, Crowd Control, Emergency Response
Las Vegas, Nevada, United States · On-site
$16/hr–$18/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication, Basic Math, Upselling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will design and scale AI-powered forecasting and capacity planning systems to optimize workforce operations. This involves building data pipelines, managing governance frameworks, and providing actionable insights to improve staffing and efficiency.
Candidates must have 7+ years of experience in capacity planning and forecasting with demonstrated AI fluency in a contact center environment. Strong analytical skills and the ability to lead cross-functional initiatives are essential for this role.
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
Gusto is looking for a senior, technically minded workforce management planner who can design and scale AI-powered forecasting and capacity planning systems. You will report into the Planning People Empower and play a leading role in shaping how AI is adopted across forecasting, scheduling, and intraday operations. This role is equal parts strategic design and hands-on execution: you'll build the frameworks, pipelines, and governance structures that elevate WFM from reactive to predictive.
Schedule Note: Coverage hours are between 6am-6pm MT
The cash compensation range for this role is $105,000/yearly to $129,00/yearly in Denver and Las Vegas, and most remote locations, and $98,775/yearly to $121,000/yearly in Phoenix. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
On a mission to grow the small business economy with technology and heart. Trusted by 500K+ businesses.
Gusto has been growing the small business economy for 15+ years. Not with just great technology, but with heart. We serve 500K+ businesses with payroll, HR, benefits, compliance, and more. Small businesses are the backbone of the economy, and we're the team in their corner. Licensing details: https://gusto.com/about/licenses
Offices: 525 20th St, San Francisco, California 94107, US · 1201 16th St, Denver, CO 80202, US · 450 Park Avenue S, New York, NY 10016, US · 14350 N 87th St, 310, Scottsdale, AZ 85260, US
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