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Kokomo, Indiana, United States · On-site
Mid level
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Full-time
high school, bachelor degree
Posted just now
~40 hrs/week
Responsibilities
The MLO originates first and second lien equity loans while promoting the financial institution's services to the real estate community. Responsibilities include managing loan applications, maintaining regulatory compliance, and developing referral networks with realtors and builders.
Requirements
Candidates must have a high school diploma and at least two years of experience in banking or mortgage lending. Valid NMLS credentials and a driver's license are required, with a bachelor's degree in business or finance preferred.
Full job description
Description
The MLO originates first mortgage and/or second lien equity loans, promotes financial institution and its lending services to the real estate community.
Specific Job Functions:
Follows the work flow process and procedures for Mortgage Lender Officer/Originations.
Strategic Objectives
Originates first mortgage and/or second lien equity loans to meet annual loan projections.
Documents calls in Synapsys and makes monthly call report to supervisor.
Maintain knowledge of bank’s products to increase overall customer relationships and meet bank objectives.
Work with lending team to improve overall customer experiences.
Maintain knowledge of investor loan programs and requirements.
Participates in activities for generating new business such as sales calls and special events.
Assists in the development of branch goals and budgets.
Reports at internal Branch meeting monthly.
Greet customers by name, use the name in conversation.
Responsible for knowing and cross-selling bank products to help the customers obtain their financial goals.
Product and Service assistance – If we don’t provide a product or service the customer is looking for, we will find another financial institution that does.
Respond to customer inquiries within 24 hours, within one hour, if it is an emergency.
Realize a deposit conversation rate of 100% per loan relationship (at least one checking or savings product open for every loan relationship maintained).
Participates on SFSB’s assigned committees.
Supports the collecting of delinquent mortgage and consumer loans.
Attends all required retail lending training and meetings.
Compliance
Completes loan applications and all pre-processing functions in a timely manner to meet regulatory disclosure requirements.
Qualifies loan applicants based on bank’s lending policies and on types of loans offered.
Ensures that residential loan files contain verified and accurate data to submit for loan approval according to established procedures to meet regulatory and loan policy requirements.
Responsible for knowing and complying with all Federal Regulations and bank policies/procedures that apply to the position, including the BSA/AML/OFAC and CIP Program.
Community Reinvestment:
Represent and promote Security Federal at community functions to establish and develop relationships with realtors, builders, and other entities to build a referral network.
Actively participate in Security Federal’s special credit programs and other CRA programs.
Arrange and/or participate in external educational opportunities to meet the financial concerns of the community.
Additional Responsibilities
Answer phone as needed
Performs other duties as directed by supervisor
Requirements
Job Requirements:
High school diploma or equivalent
Bachelor degree in business or finance preferred but not required
Minimum two years’ experience in banking, mortgage lending, or the financial industry
Successful completion of in-house training programs
Must maintain Nationwide Mortgage Licensing System and Registry (NMLS) credentials
Secondary market and government program knowledge recommended
Comprehensive knowledge of new accounts operations
Comprehensive knowledge of consumer lending
Basic math and problem-solving skills
Good understanding of financial products and services
Exceptional customer service and professional skills
Strong organizational telephone skills, and communication skills
Ability to multi-task work independently, delegate, and make decisions
Security Federal Savings Bank has maintained a presence as a secure community bank since the doors opened in 1934. We are the premier financial institution in Cass, Howard, Carroll, Tippecanoe and the surrounding counties.
We are not owned or governed by stock-holders like many financial institutions; we are a community bank owned by our depositors. We are one of a few remaining mutual banks in the nation. That is why when you invest in Security Federal, you are also investing in the community in which you live and your money will remain in the county of deposit for community reinvestment. Security Federal maintains five full-service branch locations in Cass, Howard, Carroll and Tippecanoe Counties. Security Federal is also home to local trust specialists which are not found in our competing markets.
Security Federal Savings Bank is a full service bank offering commercial and personal products and services including commercial loans, home mortgage lending, consumer loans, home equity loans, checking and savings accounts, certificate of deposits/IRA’s, health savings accounts, electronic banking, online banking, mobile banking trust and investment services.
The customer experience is our number one priority. When you place a call into Security Federal, you speak with our receptionist, not an automated phone directory system. We give every customer the time needed to explain their situation.
The team at Security Federal commits to ensuring that we remain vital to our communities by following the core values of COURTESY, SAFETY, and FLEXIBILITY.
Offices: 314 4th Street, Logansport, IN 46947, US · 300 Mall Road, Logansport, IN 46947, US · 519 E. Markland Avenue, Kokomo, IN 46901, US · 1260 S. Washington Street, Delphi, IN 46923, US · 3920 McCarty Lane, Lafayette, IN 47905, US
Home LoansPersonal CheckingSavingsBusiness Line of CreditHELOCAuto LoansBusiness Banking ServicesMortgage LoansCDsMoney Market
How many Customer Service & Support jobs are open in Kokomo, IN right now?
There are currently 178 open customer service & support positions in Kokomo, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kokomo, IN?
Companies currently hiring include Meijer, Auto-Wares Group of Companies, Lowe's Companies, Inc., The Buckle, Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kokomo, IN?
Yes — 6 of the 178 open customer service & support positions offer remote or hybrid work (2 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Kokomo, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.