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Full-time
high school
Posted 9d ago
~40 hrs/week
Responsibilities
Monitor security systems and conduct investigations into incidents such as theft, fraud, and guest complaints. Provide emergency assistance, including first aid and CPR, while maintaining accurate documentation and property security.
Requirements
Requires at least 2 years of related work experience and some college education. Candidates must hold current CPR and First Aid certifications.
Full job description
POSITION SUMMARY
Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Some college.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Related keywords
Loss PreventionCCTVSecurityInvestigationCPRFirst AidSafetyLiabilityIncident ReportingCustomer ServiceHospitalityProperty ManagementSurveillanceEmergency ResponseConfidentiality
How many Customer Service & Support jobs are open in Kissimmee, FL right now?
There are currently 558 open customer service & support positions in Kissimmee, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kissimmee, FL?
Companies currently hiring include Domino's, Marriott International Hotels, Inc., Ross Stores, Inc., Westgate Resorts, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kissimmee, FL?
Yes — 14 of the 558 open customer service & support positions offer remote or hybrid work (6 remote, 8 hybrid).
How do I apply for Customer Service & Support jobs in Kissimmee, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.