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Full-time
bachelor degree
Health coverage, Life insurance, Long-term disability, Flexible spending account, 401k plan, Paid time off
Posted 39d ago
~40 hrs/week
Responsibilities
The Client Success Manager serves as the primary point of contact for property managers and owners, managing the end-to-end client experience and fostering long-term relationships. They collaborate with internal teams to ensure seamless onboarding, resolve billing inquiries, and identify opportunities for account expansion.
Requirements
Candidates should have at least 5 years of experience in a B2B customer service role and possess strong analytical and communication skills. A university or college degree is preferred, along with proficiency in MS Office and experience with CRM databases.
Full job description
About Metergy Solutions, LLC. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Workfor the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Position Summary:
The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.
Location: This posting is for our Exton, PA location but will require some travel to NYC. For those who plan to live in NYC, they can apply to our other posting on our career site.
\nResponsibilities:
Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.
Collaborate with the Onboarding team to support implementations, create risk mitigation strategies.
Work jointly with the Field Services and Billing team to communicate site visits, billing needs, and issue resolution.
Provide timely responses to client inquiries, in coordination with internal teams.
Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.
Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights
Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.
Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are readily prepared for growth conversations with AEs.
Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience.
Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not a necessity.
Qualifications:
University/College preferred or equivalent work experience in related field
Minimum of 5 years’ experience in a customer service role with a business-to-business focus
Effective executive presence
Excellent written and verbal skills
Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
Strong decision making and analytical skills
Proficiency with MS Office, specifically Word, Excel and PowerPoint
Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
\n
Salary will be based on experience. Metergy offers a total rewards compensation structure that includes base, bonus and other perks.
Benefits & Perks
Excellent health coverage and life insurance benefits – no waiting period!
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
Your full-service submetering provider, all under one roof.
Industry
Utilities
Company size
201-500 employees
Founded
2005
Headquarters
Markham, Ontario
LinkedIn followers
28,231
We are one of North America’s most experienced submetering providers and the #1 provider in New York and Canadian markets. For over 40 years, Metergy has brought turnkey solutions to our clients, with 330,000 contracted services, over 850,000 contracted meters, and 3 million utility invoices issued annually. Our call center, sales, engineering, commissioning, and billing are all under one roof – so we have every step of the journey covered from design to implementation to billing.
Our innovative ‘Submetering as a Service’ (SaaS) model generates long-term recurring revenue and, on average, has been found to reduce in-suite electricity consumption by an impressive 40%, significantly advancing the decarbonization efforts of our clients.
Since 2024, Metergy has matched 100% of the electricity consumed by our offices with renewable energy certificates from wind and solar power sources. We also purchased and retired carbon offsets corresponding to the fuel use of our offices and fleet vehicles. Renewable energy certificates and carbon credits are only a step in the right direction - our commitment to cutting carbon emissions from our operations remains a top priority.
Metergy Solutions Inc. is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. Our outstanding decarbonization performance has enabled Metergy to issue green bonds and secure green financing, fueling sustained growth and creating extraordinary career opportunities for our growing team of 450 employees.
Offices: 8133 Warden Ave, Markham, Ontario L6G 1B3, CA
Electricity SubmeteringWater SubmeteringThermal SubmeteringGas SubmeteringComplex BillingRetrofit buildingsand New developmentsConstructionBillingElectrical Distribution
How many Customer Service & Support jobs are open in King of Prussia, PA right now?
There are currently 465 open customer service & support positions in King of Prussia, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in King of Prussia, PA?
Companies currently hiring include Macy's, Nordstrom, Life Time Inc., Netflix, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in King of Prussia, PA?
Yes — 42 of the 465 open customer service & support positions offer remote or hybrid work (9 remote, 33 hybrid).
How do I apply for Customer Service & Support jobs in King of Prussia, PA?
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