Customer Service & Support Jobs in King of Prussia, PA (Now Hiring) — 465 open — Page 15

Compensation Details:

$37.00 - $50.00 per hour

Job Description:

Who we are

At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

Job Summary:

The Residential Plumber will apply their technical skills and knowledge in performing diagnostic, service, and installation of plumbing in residential and light commercial environments and ensure that work is performed in accordance with relevant codes. Responsibilities include assembling, installing, or repairing pipes, fittings, or fixtures of heating, water, or drainage systems in accordance with plumbing code specifications.

Job Duties:

• Performs residential and light commercial service calls to diagnose and resolve plumbing issues.

• Identifies potential problems to prevent premature and/or unexpected breakdowns/callbacks.

• Maintains and repairs plumbing systems carrying water, steam, chemicals, and fuel in heating, cooling, lubricating and other process piping systems.

• Inspects high-pressure, air, steam, water, and gas systems to ascertain malfunctions.

• Repairs or replaces plumbing fixtures, tests joints, and pipe systems.

• Interprets drawings and specifications to determine layout requirements.

• Reviews blueprints, building codes or specifications to determine work details and procedure.

• Studies building plans and inspects structures to assess material and equipment needs, establish sequence of pipe installations, and plan installation around obstructions.

• Measure, cut, thread, bend, ream, and install pipe and pipe fittings.

• Assemble pipe sections, tubing, or fittings.

• Locates and marks position of pipe installations, connections, passage holes, or fixtures in structures.

• Installs pipe assemblies, fittings, valves, appliances or fixtures using hand or power tools.

• Maintains accurate documentation of service calls and time management.

• Submits all complete paperwork in an accurate and timely manner.

• Maintains properly clean and stocked service vehicle.

• Attends weekly departmental meetings.

• Participates in periodic inventory and truck inspections.

• Maintains tools and machinery in good condition and uses all tools in a safety-conscious manner.

• Explains to the client each service performed each time a maintenance or repair is completed and ensures complete customer satisfaction.

• Calls in for PO numbers for any materials picked up at suppliers and provides cost before and after taxes to ensure accuracy.

• Provides pricing to the customer for approval prior to performing any work.

• Maximizes lead opportunities based on the company's business plan.

• Participate in all company-sponsored training classes.

Job Requirements:

• 3+ years of experience

• Valid driver’s license and a clean driving record.

• GED or High School Diploma.

• Electronic dispatch software experience

• Journeyman or Master license or plan moving forward to obtain

• Owning a vehicle or access to reliable transportation

• Gastight / Trac-Pipe experience

• Water Heater sizing capability

• Any Safety experience or Certification

• Experience with quoting or estimation as well as collecting payment

• PRV experience (Pressure reducing Valve)

• Soldering

• Pro-Press experience

• Sewer Digs and hook-up

• Main water line re-pipe or underground piping

• Slab work experience

• Renovation experience

Environmental conditions:

• Field service environment.

• Exposure to smells associated with sewer and water, sounds associated with power tools.

• Exposure to dust and other debris.

• Extreme weather conditions.

• Extended work hours to include day and/or evening shifts.

• Local travel.

Physical requirements:

• Ability to work under stressful conditions

• Must be able to work extended hours, nights or weekends.

• Ability to stand, walk, and climb ladders and stairs.

• Ability to climb, balance, stoop, kneel, crouch, and/or crawl.

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.

• Work assignments may be performed with or without reasonable accommodation to a known disability.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Benefits are provided in compliance with applicable plans and policies.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Hardware Home Services, Inc.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimers

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.